AccountId: 011433970860
ContactId: a16e3561-0a12-4430-b54f-3791e91de3b6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 546049 ms
Total Talk Time (AGENT): 152434 ms
Total Talk Time (CUSTOMER): 266541 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/a16e3561-0a12-4430-b54f-3791e91de3b6_20250110T17:19_UTC.wav
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[AGENT][NEUTRAL] You assist me in my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] [PII] with the.
[CUSTOMER][NEUTRAL] Explota plan.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Kia.
[AGENT][NEUTRAL] Um, so Nora police, sir.
[CUSTOMER][NEUTRAL] Policy 0 in Cinco.
[AGENT][NEUTRAL] It's a nombre [PII].
[CUSTOMER][NEUTRAL] [PII] er.
[AGENT][POSITIVE] My favoriteionic or electronica.
[CUSTOMER][NEUTRAL] Uh, [PII] would win court, uh, once with Missourirere.
[CUSTOMER][NEUTRAL] Uh, what a single.
[CUSTOMER][NEUTRAL] Uh [PII] is [PII].
[AGENT][NEUTRAL] That.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] It's not familiar so I can benefit in a card.
[AGENT][NEUTRAL] See your son of Caminiapolisa mhm.
[CUSTOMER][NEUTRAL] Yeah, it shows me una dental una para para.
[CUSTOMER][NEUTRAL] Ecuador
[AGENT][NEUTRAL] Um, you know alo que mbian, er, yoloni quetenguaquies unapolisa dental unapolisa medica conesapo.
[CUSTOMER][POSITIVE] Loving
[CUSTOMER][NEUTRAL] The way that they can.
[CUSTOMER][NEUTRAL] Be
[CUSTOMER][POSITIVE] [PII], OK, note la er Bion perfecto.
[AGENT][NEGATIVE] No, no fresemoseguros.
[CUSTOMER][NEGATIVE] Perfect lame lame que puelos me teno in network.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In puede.
[CUSTOMER][NEGATIVE] harm.
[CUSTOMER][NEUTRAL] The los providers and network.
[AGENT][NEUTRAL] OK, see, so conel blancoettienos the pues are called career medio perosierronalista, um, enquela conel multi plan ordeal website uh-huh.
[CUSTOMER][NEUTRAL] Be an
[CUSTOMER][NEUTRAL] No one.
[AGENT][NEUTRAL] And then and the website selectionarel multiplan vasser multipla limited benefit its queba bus.
[AGENT][NEUTRAL] Los Provedores and network.
[CUSTOMER][NEUTRAL] It it
[CUSTOMER][NEUTRAL] OK, one con care medical.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The locutecu o.
[AGENT][NEUTRAL] OK, so no polo guaranta los beneficios as a rescia nos unrelamoreapolisasunapolisa limita, um, perona consultamos.
[AGENT][NEUTRAL] Le cure as the cinco visititas por ao e cureente cincola resorvia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is Rao sekis.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Solapolia no cure radios equi queer on MRI on CT scan yes sole cure.
[AGENT][NEUTRAL] Dosciosincuenta lasor exam.
[CUSTOMER][NEUTRAL] OK, city cure city dosinos in perfect Monica me pube contestarlo quena puro contestarmento de la manana.
[AGENT][NEUTRAL] Oh no, see majo a line espanol.
[CUSTOMER][NEUTRAL] Uh she get that?
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Tinio amenemenekes.
[AGENT][NEUTRAL] Um, you say I can sell the needles.
[CUSTOMER][NEUTRAL] Ah, OK.
[AGENT][NEUTRAL] See mhm.
[AGENT][NEUTRAL] You didn't know.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Glena.
[CUSTOMER][NEUTRAL] Uh, advance bonds and joints is unallocaquetadentro delos the the network cones or or no.
[CUSTOMER][NEUTRAL] Advanced bonds and joints.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, no no nose nose contestalesa preunta nose.
[CUSTOMER][NEUTRAL] OK, one.
[CUSTOMER][NEUTRAL] OK, OK, yeah lometado [PII].
[AGENT][NEUTRAL] Mhm. [PII].
[CUSTOMER][POSITIVE] Commodo.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] See, see [PII]. It is a in contraron doctor in English but that is a final doctor or electiona espanollilo cambia espanol in me is a multipla limited benefit is la poliatienne.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] CCC.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Uh, I'm going to take that.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] I'm insurance no one working.
[CUSTOMER][NEUTRAL] OK, I can find, find a doctor or facility.
[AGENT][NEUTRAL] Mhm Ilopo de cambia is the espanol.
[AGENT][NEUTRAL] Alamanore.
[CUSTOMER][NEUTRAL] 3383. No more.
[AGENT][NEUTRAL] Ari, uh huh, and this is me on a multi-plan limited benefit.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] You need to plan
[AGENT][NEUTRAL] Porqueriellia unare.
[AGENT][NEUTRAL] It said red.
[CUSTOMER][NEUTRAL] In and can be a redo combuque.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Garre, uh-huh.
[CUSTOMER][NEUTRAL] Elia, OK, a red Cista.
[AGENT][NEUTRAL] OK, and Maye uh-huh.
[CUSTOMER][NEUTRAL] Multiple limited see benefit plan. OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Bono esto esto gando nolovio in the in the credencial.
[AGENT][NEGATIVE] No love, no.
[CUSTOMER][NEUTRAL] Location is a limit benefit hospital.
[CUSTOMER][NEUTRAL] Indemnity.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes gracia for the click a multi plan limited benefit plan.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] OK. Hello.
[AGENT][NEUTRAL] OK, see you, hello, Miss [PII]? Hello? Oh OK.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] See the future, the future, the future.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ealmente uh bookerorumbre ok.
[CUSTOMER][NEUTRAL] I on.
[CUSTOMER][NEUTRAL] Boer
[CUSTOMER][NEUTRAL] Like uh arangano idea but we um we are [PII] the cans on in a way or like she keep planting is el correo.
[CUSTOMER][POSITIVE] [PII] gracias er
[AGENT][NEUTRAL] See the [PII] some of those personasela linea de espanol.
[CUSTOMER][NEGATIVE] You contaminated.
[CUSTOMER][POSITIVE] The gracia de Nuevo.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Get a move in the chow chow.
[AGENT][NEUTRAL] Is it to about American Public Life bye.