AccountId: 011433970860
ContactId: a164708d-2b88-46d7-b4e4-18cd43e9dc02
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19829 ms
Total Talk Time (AGENT): 12590 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/a164708d-2b88-46d7-b4e4-18cd43e9dc02_20250502T16:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?