AccountId: 011433970860
ContactId: a15e859f-bece-4a1f-ac3a-e875e9dc5aba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 236550 ms
Total Talk Time (AGENT): 96795 ms
Total Talk Time (CUSTOMER): 108083 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/a15e859f-bece-4a1f-ac3a-e875e9dc5aba_20250516T14:25_UTC.wav
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[AGENT][NEUTRAL] We one of the uh.
[CUSTOMER][NEUTRAL] See, one of the amiretina mucho Maeonta case a case is appelle apa was.
[CUSTOMER][NEUTRAL] Er, noaa de lo hospital who I was sees the questa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And the police certificate.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So they go back you know.
[CUSTOMER][NEUTRAL] I have here.
[AGENT][NEUTRAL] I'm boo.
[CUSTOMER][NEUTRAL] It's OK, as a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Or [PII]?
[CUSTOMER][NEUTRAL] B as in C as the Quattro.
[AGENT][NEUTRAL] Mu.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, is [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] [PII] mhm.
[AGENT][NEUTRAL] See and the human system works.
[CUSTOMER][NEUTRAL] OK, if I, I'm really going to think what the titles.
[AGENT][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] But uh maybe the I don't worry about it.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] It's uh CMDCA.
[CUSTOMER][NEUTRAL] It's called Lightho Door.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Like and like shorter, I think I like it, like the shortest.
[CUSTOMER][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Yeah it was re cuatro.
[AGENT][NEUTRAL] Well, it's um.
[CUSTOMER][NEUTRAL] And another thing they say say this is.
[AGENT][POSITIVE] Mucha gracias er lido de que que.
[AGENT][NEUTRAL] Get the
[CUSTOMER][NEUTRAL] I don't.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] And the
[AGENT][NEUTRAL] And yes to cover [PII] asta [PII] esta policia to work tidiostava mas er aparte de Beaumon Independent School District contravaja condo and er er no.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And I, I have.
[AGENT][NEUTRAL] Correct, to see mos on contravalarecia esta covertumecaine embargoer noveo que esta poliase activva depo the la felemen prima de lis.
[CUSTOMER][POSITIVE] Mhm, but you see I wanna see don't worry we're gonna do it like same thing man see.
[CUSTOMER][NEUTRAL] Ah well no moles.
[AGENT][NEUTRAL] you know [PII].
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] No, no, I'm my husband because everybody when yesterday I have the I can have.
[CUSTOMER][NEUTRAL] When gracias.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] Get down
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Oh, OK, yeah.