AccountId: 011433970860
ContactId: a13cc6ee-140d-48aa-a700-67c8e9328eb6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 631349 ms
Total Talk Time (AGENT): 241992 ms
Total Talk Time (CUSTOMER): 270851 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/a13cc6ee-140d-48aa-a700-67c8e9328eb6_20250130T13:54_UTC.wav
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[AGENT][NEUTRAL] Moy one there is gracias apelemiamolisia and keporiar.
[CUSTOMER][NEUTRAL] All I see you.
[AGENT][NEGATIVE] We're not the star.
[CUSTOMER][NEUTRAL] Ah, you know, er, just tellyamano porque youten goer you para hiallea.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is one of my 10 got in and like the the dollar you know see prequela consultata.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, I don't mess up but uh I said.
[AGENT][NEUTRAL] OK, your paraitarte Coumo de la la polia certificadooravor.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] This again.
[CUSTOMER][POSITIVE] Seria bueno.
[AGENT][NEUTRAL] The outpatient hospital.
[CUSTOMER][NEUTRAL] you
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Visequeerono.
[CUSTOMER][NEUTRAL] Sacinco nueve cuatro.
[CUSTOMER][NEUTRAL] Ventremellae.
[AGENT][NEGATIVE] OK, grass is hemoly almost dead.
[CUSTOMER][NEUTRAL] Margo Guerrena Laura.
[AGENT][NEUTRAL] 11
[AGENT][NEUTRAL] OK gracias equales la fechenaciento de dead.
[CUSTOMER][NEGATIVE] Uh no.
[CUSTOMER][NEUTRAL] Means more I think.
[AGENT][POSITIVE] OK, gracias. [PII] de la gracias de la casa.
[CUSTOMER][NEUTRAL] out
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, gracias, [PII] de telephono.
[CUSTOMER][NEUTRAL] See the Ocho says cuatrochochoareta cuadro.
[AGENT][NEUTRAL] OK, gracias. Yes, so, um, the other is for Jorge or Sumimo?
[CUSTOMER][NEUTRAL] Not about me.
[AGENT][NEUTRAL] OK, qualify witherio.
[CUSTOMER][NEUTRAL] Yeah, same, yeah, puelao pasal no le puestamente.
[AGENT][NEUTRAL] Come on and Mao.
[CUSTOMER][NEUTRAL] OK, uh a a consulta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, no, maca.
[CUSTOMER][NEUTRAL] Hey a consultant. They have a they have a tenolala cantia canmandao that one momento.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You consultata condo lagoamio.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, let's see that.
[AGENT][NEUTRAL] OK. I'm still checking on those.
[AGENT][NEUTRAL] I'll be in
[CUSTOMER][NEUTRAL] Oh girl and all that thing.
[CUSTOMER][POSITIVE] No, I like then one meal.
[AGENT][NEUTRAL] OK, porquestocheandolos relamos get the nemos.
[AGENT][NEUTRAL] The Fierro the those mil Batiuattro.
[AGENT][NEUTRAL] Solomos unri clamo quinopaus porque esamos esperandoor masenarmacion este fu pou Miami medicine radiology.
[AGENT][NEUTRAL] Quente cuatrodo it is.
[CUSTOMER][NEUTRAL] For a minute.
[CUSTOMER][NEUTRAL] Put on my hands here.
[AGENT][NEUTRAL] Um,
[AGENT][NEGATIVE] No save for checking on.
[AGENT][NEUTRAL] 95.
[CUSTOMER][POSITIVE] And I said we can on me I must do.
[AGENT][NEUTRAL] Uh, the kamandandouda said.
[CUSTOMER][NEUTRAL] La
[CUSTOMER][NEUTRAL] None here in [PII].
[AGENT][NEUTRAL] University of Miami.
[CUSTOMER][NEGATIVE] No, you ain't.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In a braille
[AGENT][NEUTRAL] For
[AGENT][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] See and Maria Cuila and
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] In miento's correct.
[AGENT][NEUTRAL] Epamo serilamo.
[AGENT][NEGATIVE] Dosiento sincuentaolodes the lot reclamo quenemus is for radiology for [PII].
[AGENT][NEUTRAL] Estamos esperandoor explicacion del beneficios de la sigurre principal parapaga dereramaparesiki alve is not the namemoes the bill est they do that.
[AGENT][NEUTRAL] Bru said.
[CUSTOMER][NEGATIVE] Oh, no go on me will be.
[AGENT][POSITIVE] Well I think you matter can start.
[AGENT][NEUTRAL] Mandando estrelamo I there.
[AGENT][NEUTRAL] I preta you see lomandarelamo ape lele.
[CUSTOMER][NEUTRAL] Oh, OK, you, you um.
[CUSTOMER][NEGATIVE] I am a nation doesn't maximo.
[AGENT][NEUTRAL] Our collections
[CUSTOMER][NEUTRAL] One, yeah.
[AGENT][NEUTRAL] OK, I am numeral and este dua in Capodemos yammarlountos.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] The Vandy.
[AGENT][NEUTRAL] Cunnmiro de telefano inndeuda.
[AGENT][NEUTRAL] Jooymaaeus conusted in Laleia.
[CUSTOMER][NEUTRAL] And no dele no bill.
[AGENT][NEUTRAL] C C.
[CUSTOMER][NEUTRAL] Uh, but sooporia la or [PII] mata.
[AGENT][NEUTRAL] OK, OK, OK. Intosiaaiostaseguquet inline pharmacy on the Apele.
[AGENT][NEGATIVE] Unless ittema a delay.
[CUSTOMER][NEUTRAL] Uh, you see you.
[AGENT][NEUTRAL] See, I say alopogan in my systemma or I'll go kabi, I don't know.
[CUSTOMER][NEUTRAL] Uh latajetica.
[CUSTOMER][NEUTRAL] I'm in myse you have a pea um to commute.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] Eo Paes, OK, what your oil.
[CUSTOMER][NEUTRAL] I'll
[CUSTOMER][NEGATIVE] A remandolo ole pagola consulaque my ma no, no, no, so no tamojeoes solo calo yoko lapaya.
[CUSTOMER][NEGATIVE] Peroajuto obviously take no rea.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, the union la argeta noeva porque numero de la polio.
[AGENT][NEUTRAL] Estavieja of seeing an ultrapoli.
[CUSTOMER][NEUTRAL] Buenos
[CUSTOMER][NEUTRAL] It aino ain.
[CUSTOMER][NEUTRAL] I thought I had you I.
[AGENT][NEUTRAL] Tiniotrapolia queue Ativa el premier dia Diannero dos milventi cuatro.
[AGENT][NEUTRAL] I querio puerto quelomandan lasarjetas nova a la casa.
[CUSTOMER][POSITIVE] Seebo I won.
[AGENT][NEUTRAL] Oh, [PII], so you play the soya see the little a.
[CUSTOMER][NEUTRAL] E
[CUSTOMER][NEUTRAL] OK, Ireaga moles and.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Jo
[CUSTOMER][NEUTRAL] Well yeah we cannot mama mamati.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It's a er but in the main 2 curo.
[AGENT][POSITIVE] Exactly.
[AGENT][NEUTRAL] I betiinco tambien so is la polisa diva.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, my brother.
[AGENT][NEUTRAL] El lapolia is dos cuarentave.
[CUSTOMER][NEUTRAL] See?
[AGENT][POSITIVE] Sweet and.
[AGENT][NEUTRAL] Bainty single.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I see yes.
[AGENT][NEUTRAL] Those quatiu?
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] Auer Mel a siete or a leleocho peron nos importantante solomente is los numerous abian.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] We are a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Do quattroueve say but don't do quanie say benicinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see yes.
[CUSTOMER][NEUTRAL] OK, it's in a gravia.
[AGENT][NEUTRAL] Its pla algama inkeporear.
[CUSTOMER][NEUTRAL] No, yeah, it's a no I'm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For me but
[AGENT][NEUTRAL] OK, yeah I'm no sippo demosaidarte mas, OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, when you see my gracia.
[AGENT][NEGATIVE] Iwaste grasses parriar apeele.
[CUSTOMER][NEUTRAL] Let me see.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEUTRAL] Bye bye.