AccountId: 011433970860
ContactId: a12785eb-97c9-45ed-959e-00d8c6c88e05
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 288890 ms
Total Talk Time (AGENT): 108084 ms
Total Talk Time (CUSTOMER): 126574 ms
Interruptions: 3
Overall Sentiment: AGENT=0.8, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/a12785eb-97c9-45ed-959e-00d8c6c88e05_20250618T17:27_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] So they send them on.
[AGENT][NEUTRAL] We're gonna conteguo.
[CUSTOMER][NEUTRAL] when I started, you know, and I allowa Sanchez.
[AGENT][NEUTRAL] When I started there you know Sanchez coming up the other way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Supplementario.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] But yeah I'm the one the question.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And I would supplementario um
[CUSTOMER][NEUTRAL] The donjo and their proximae una fields a mere lay cure process.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] The no de la polia is perodosino trend.
[AGENT][NEUTRAL] numbers you know.
[CUSTOMER][NEGATIVE] Not allowed.
[CUSTOMER][NEUTRAL] Yeah Julies more.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] but if you got.
[AGENT][NEGATIVE] So lamente rofeo direction in the telephone so.
[CUSTOMER][POSITIVE] Best.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, no telephone also said that you say dress dress and new dress for a single go to say never.
[AGENT][NEUTRAL] sits er el electronico so polia Sanchez.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And redo electronico de la companeroso.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Potamora
[CUSTOMER][NEUTRAL] Aurora
[CUSTOMER][NEUTRAL] F and J Group.
[CUSTOMER][NEUTRAL] phone.com.
[AGENT][POSITIVE] Mucha gracios.
[AGENT][POSITIVE] perfect and sancheyamando porqueres la polial a gas and relation to make queto.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, informal oscienteenera Sanchez and no systemventeradda peroten no estativa and la polia de oposo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Common active and the poofiquelos lore of familia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] There's a protonament and noted the most informac decorro esto Aquinosse quelepolia fue el principi to Ativa there's the el.
[CUSTOMER][NEUTRAL] of.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I and then they got.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] See prevero er er you know mayo delviticuatro.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ilogo Cambi in.
[AGENT][NEUTRAL] Oh let me to man.
[CUSTOMER][NEUTRAL] OK, and I can contact that I get.
[AGENT][NEUTRAL] Correct, I see mosque so just la el person to.
[CUSTOMER][NEUTRAL] OK. I tell you.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, I have perfect gracias [PII].
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] It does, yes, that's it.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] I go and I.