AccountId: 011433970860
ContactId: a0d4ddb0-c9ed-4c06-8076-e0f91e23b8c5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8909 ms
Total Talk Time (AGENT): 4099 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/a0d4ddb0-c9ed-4c06-8076-e0f91e23b8c5_20250217T17:26_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning.