AccountId: 011433970860
ContactId: a0c5528c-b469-4f0e-a3aa-e9708dc21769
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21579 ms
Total Talk Time (AGENT): 9078 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/a0c5528c-b469-4f0e-a3aa-e9708dc21769_20250414T17:29_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?