AccountId: 011433970860
ContactId: a0bfa7bc-e5b2-486c-aefc-af57820c7d61
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24379 ms
Total Talk Time (AGENT): 8119 ms
Total Talk Time (CUSTOMER): 629 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/a0bfa7bc-e5b2-486c-aefc-af57820c7d61_20250530T17:24_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah
[AGENT][POSITIVE] Thank you for calling ATL. This is [PII]. How can I help you?