AccountId: 011433970860
ContactId: a02ea728-e4ff-42a0-a8a3-2589ac1bd159
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4639 ms
Total Talk Time (AGENT): 1949 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/a02ea728-e4ff-42a0-a8a3-2589ac1bd159_20250421T13:26_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APL my name is.