AccountId: 011433970860
ContactId: 9fee9bd5-d137-4f06-9480-b2fc68596752
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3519 ms
Total Talk Time (AGENT): 2380 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/9fee9bd5-d137-4f06-9480-b2fc68596752_20250326T12:28_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning thank you for calling APL.