AccountId: 011433970860
ContactId: 9fc2c8b9-967e-4537-8678-de9bf016fe68
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7760 ms
Total Talk Time (AGENT): 3670 ms
Total Talk Time (CUSTOMER): 1549 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/9fc2c8b9-967e-4537-8678-de9bf016fe68_20250304T19:15_UTC.wav
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[AGENT][NEUTRAL] Afternoon, thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, it's [PII] calling from