AccountId: 011433970860
ContactId: 9fb7813a-e820-4e7b-891b-9e56c1730824
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2380 ms
Total Talk Time (AGENT): 2380 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/9fb7813a-e820-4e7b-891b-9e56c1730824_20250107T17:00_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling ATM. My name is [PII].