AccountId: 011433970860
ContactId: 9f9119a6-484a-4176-bd33-306cb76d3fc8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 165800 ms
Total Talk Time (AGENT): 67249 ms
Total Talk Time (CUSTOMER): 69309 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.5, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/9f9119a6-484a-4176-bd33-306cb76d3fc8_20250121T16:26_UTC.wav
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[AGENT][NEGATIVE] That's just being mad American public life. Mere [PII].
[CUSTOMER][NEUTRAL] [PII] but currently he will benefits for.
[AGENT][NEUTRAL] See that is a number.
[CUSTOMER][NEUTRAL] Minore [PII].
[AGENT][NEUTRAL] It's to nominate the left on a but now.
[CUSTOMER][NEUTRAL] Tresero cinco doste cinco sincuente cinco and cinco.
[AGENT][NEUTRAL] No police.
[CUSTOMER][NEUTRAL] Einote.
[CUSTOMER][NEUTRAL] Ogena [PII].
[AGENT][POSITIVE] My favorite number.
[CUSTOMER][NEUTRAL] See [PII] yes is this and they face.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] It's the police that can that they have us cover sitting on a polia queartiva.
[CUSTOMER][NEUTRAL] OK, you send me a moment.
[CUSTOMER][NEUTRAL] The the panacea.
[AGENT][NEUTRAL] Um, Diodo mildeiocho pero otrapolisa.
[CUSTOMER][NEUTRAL] And I see, OK, mhm.
[AGENT][NEUTRAL] Mhm, um, que peo Julio primero dove inticuatro I'm a visa liao.
[CUSTOMER][NEUTRAL] Ok, see the memerito.
[AGENT][NEUTRAL] Docinco Cinco.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Say settle ciueve.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] See then anyway I'll get I'll call you so I can assist them.
[AGENT][NEUTRAL] Emijo.
[CUSTOMER][POSITIVE] Super.
[AGENT][NEUTRAL] Um, Katipa beneficio.
[CUSTOMER][POSITIVE] It's a city a benefit just for a mm mm visita office visit and the specialista easy le cure proton office.
[AGENT][NEUTRAL] OK, so no loss has queres clamopalas consulta la polia nolo cure, um.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, I busy.
[AGENT][NEUTRAL] Paralos prosedimientos laicina mele cuss mildolasoro esos parapagardedusive copago or coinsurance asitaineto despole.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The the rele coinsurance ecopago.
[AGENT][NEUTRAL] I see mhm
[CUSTOMER][POSITIVE] Oh, OK, perfect. Ilos processing it's OK, perfect. It's a repeating meolapolia docuentes cinco esoda.
[AGENT][NEUTRAL] Alos pro demientos, uh-huh.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, perfect, right, uh, [PII] referencia or Jacon to number.
[AGENT][NEGATIVE] Not in the number of the referencios are no la fe the way Monica Fealcomass Marta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK Monierratole [PII].
[AGENT][NEUTRAL] OK, but when N is being about American Public Life bye.
[CUSTOMER][NEUTRAL] That's it bye bye.