AccountId: 011433970860
ContactId: 9f072c82-61c3-4b30-8f12-d92582b8517d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1097540 ms
Total Talk Time (AGENT): 287988 ms
Total Talk Time (CUSTOMER): 243449 ms
Interruptions: 5
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/9f072c82-61c3-4b30-8f12-d92582b8517d_20250603T16:20_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh yeah when the er conqui.
[AGENT][NEUTRAL] Yeah, and this one.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK
[CUSTOMER][POSITIVE] Ola ola buenos no breakinggrinote to iso de vent cerra.
[CUSTOMER][NEUTRAL] Er er tratamobiya la cuento no side moleno per permit the crier la cuenta.
[AGENT][POSITIVE] OK, no problem, no problem. Akwale numeral the uh groupo e telephone intakela jama connect.
[CUSTOMER][NEUTRAL] OK, see, like a masse connect here did you say.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Cinco cinco says Ogenati Cinco.
[CUSTOMER][NEUTRAL] I am in limbo it's a.
[CUSTOMER][NEUTRAL] OK, the group of dogquatra dressing no.
[AGENT][NEUTRAL] Mm yeah.
[AGENT][NEUTRAL] Me verione er core electronico.
[CUSTOMER][NEUTRAL] Uh, like the [PII].
[CUSTOMER][POSITIVE] Um, sweet [PII].
[CUSTOMER][NEUTRAL] Doral [PII].
[AGENT][NEUTRAL] Yes yeah.
[CUSTOMER][NEUTRAL] Here.
[CUSTOMER][NEUTRAL] Accounting.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Um, don't get the name of that car.
[CUSTOMER][NEUTRAL] And to say [PII].
[AGENT][POSITIVE] OK, perfect, yes.
[AGENT][NEUTRAL] OK, um, you mejola no, no, nothing moving in.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] So [PII]. OK, um, so in to, um, and it a momento loquetamo de que mundogure is, um, so by ala ala cuenta um a login page.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] But they perio de I am a public [PII] or secure. [PII] quera de loss. OK, but I I create your OSC account.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] That's good. Uh-huh.
[CUSTOMER][NEUTRAL] Porupo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Eva in a link for my email. I'll just get the name of such eheque maca el ape.
[AGENT][NEUTRAL] So it's a Herculal side.
[CUSTOMER][POSITIVE] Yeah, you're welcome.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sea and Grupo.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK. Uh.
[AGENT][NEUTRAL] OK, and numer telefenoque me there is some poquito demos systemmatineamosa system.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, and then see I see what you say.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Yeah nolo say that when seito set ochoochosiete serosincoo erono.
[AGENT][NEUTRAL] that
[AGENT][POSITIVE] See, perfect.
[CUSTOMER][NEUTRAL] OK, like a secondary me cellular personal porque and to say all right intro like tension blah blah blah.
[AGENT][POSITIVE] No, no problem.
[CUSTOMER][NEUTRAL] No, then like I said I get tang.
[CUSTOMER][NEUTRAL] It's the or just say oh just singer no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm. OK.
[CUSTOMER][NEGATIVE] A young error. No user was found.
[AGENT][NEUTRAL] OK, can I, can I call you a pasta puso.
[CUSTOMER][NEUTRAL] El quete or just a sino erono.
[AGENT][NEUTRAL] Mm, OK, no.
[CUSTOMER][NEUTRAL] Mira numero depo.
[CUSTOMER][NEUTRAL] Oh, can go through.
[AGENT][NEUTRAL] She got more.
[CUSTOMER][NEUTRAL] Trejonosietes.
[AGENT][NEUTRAL] Trerejunoentidos.
[CUSTOMER][NEGATIVE] No, reredo haserrato cambio. I said casi cuatroo noctu er quatroo yeah quinogan la la la la facttuaya.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Oh, see [PII] podemos cambia pero el retre unovento for system seesin uh-huh.
[CUSTOMER][NEUTRAL] And we rano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] convento.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Nada poco.
[AGENT][NEUTRAL] OK, no, the
[CUSTOMER][NEUTRAL] Pel grouppo venti cuatro treinco no el zip code [PII] el teleque.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] You OK
[AGENT][NEUTRAL] They'll just say.
[CUSTOMER][NEUTRAL] It's the [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] It's a it's a a life porqueremos.
[CUSTOMER][NEUTRAL] No Tambuco.
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK, ba ba.
[CUSTOMER][NEUTRAL] Mira Lacida [PII].
[AGENT][NEUTRAL] See bamajo altopo ma fasting. OK, so [PII] um, papatras go back the bonga moqueang uh I misiauppo.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK. Group next.
[AGENT][NEUTRAL] OK, my group number doscuato dressingcono.
[AGENT][NEUTRAL] El Codigorere uno ventidos.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] And numeral telefanosteocho says ocho siete sero.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I got my chose osteosincono era huh uh la ciudad [PII].
[CUSTOMER][NEUTRAL] Thank all not at all.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] El email that's [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Thank you, Estado [PII] inex.
[CUSTOMER][NEUTRAL] ELS State, [PII].
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Get
[CUSTOMER][NEUTRAL] This error no user was found with the information that was entered. Please try again if the error persists, please contact customer service at 4.
[AGENT][NEUTRAL] Ah yeah, yeah, OK.
[AGENT][NEUTRAL] And she can.
[CUSTOMER][NEUTRAL] Whoa que el grouppoie I mean the cure incono.
[CUSTOMER][NEUTRAL] Porque me it's a meloon and select.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Belos look at the pasan look at TV moques renew hold let me the how muchchiota reo.
[AGENT][NEUTRAL] Use tangareva.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEGATIVE] No. OK.
[CUSTOMER][NEUTRAL] Uh, La Reno was in September in August to September.
[AGENT][NEUTRAL] 1515.
[AGENT][NEUTRAL] Holding claims from April, yeah, but I was here and then yeah.
[AGENT][NEUTRAL] Mhm, mhm.
[CUSTOMER][NEUTRAL] Yeah, put up on the top.
[AGENT][NEUTRAL] OK, permatalaina.
[CUSTOMER][NEUTRAL] See see Tranquila tomatu.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][POSITIVE] Graciape.
[CUSTOMER][NEUTRAL] That's what
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so I alparel no proquenostajadoresies renewal per eson can red so, um, no quebamosa quelovamos and deparmento the IT yes 7 carercomunoprequeloquetapasano e banga resta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Iwandojama.
[AGENT][NEUTRAL] Uh, no, no mofaya bueno el thepartamento that Ivayama and the resolucion ok loquega.
[CUSTOMER][POSITIVE] OK. OK, perfect. OK, perfect.
[CUSTOMER][NEUTRAL] OK, OK, perfect. OK, because I communicate going IP.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] On accounting.
[AGENT][NEUTRAL] AP OK.
[AGENT][NEUTRAL] Accounting. OK. Account and I know that's accounting. OK, so and are you a specific calling in accounting or like your personal accounting?
[CUSTOMER][NEUTRAL] Uh, they are possibly in Greece.
[AGENT][NEUTRAL] Ingrid
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, I, um, and numero o e numero quecito say cinco cinco seo er in cinco.
[CUSTOMER][NEUTRAL] No, I'll queta 5.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh, OK, see the Ocho says or just the sincono era. OK, OK.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, uh, in the [PII].
[CUSTOMER][NEUTRAL] Calainco.
[AGENT][NEUTRAL] In delata useanoque class browserta.
[CUSTOMER][NEUTRAL] Uh, Rita study in Google Chrome.
[AGENT][NEUTRAL] Chrome. OK, perfect. OK, so this you any pass this information, but I can use the plan [PII], OK.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Which is in my gracia Felli Dia so.
[AGENT][NEGATIVE] In one you're angry.
[CUSTOMER][POSITIVE] OK good bye.
[AGENT][NEUTRAL] Bye.