AccountId: 011433970860
ContactId: 9f06d1d3-27c1-4243-afa3-7b9c6b684101
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 505570 ms
Total Talk Time (AGENT): 144853 ms
Total Talk Time (CUSTOMER): 192516 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/9f06d1d3-27c1-4243-afa3-7b9c6b684101_20250124T20:15_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII] gusto.
[CUSTOMER][NEUTRAL] Uh, my number is one.
[AGENT][POSITIVE] Becoming a pleasure around here, right?
[CUSTOMER][NEUTRAL] Uh, take your phone.
[CUSTOMER][NEUTRAL] Uh, you put on my car for me on the system but you not to to can he call helo se guru.
[AGENT][NEUTRAL] So now the looseguro.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, um, policy number of the policy, sir?
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Could do what.
[CUSTOMER][NEUTRAL] Um, zero docinco cinco Quattro.
[CUSTOMER][NEGATIVE] Oh no
[CUSTOMER][NEUTRAL] 0230.
[AGENT][NEUTRAL] And you ask me how long it takes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's on me and then I'll copy.
[AGENT][NEUTRAL] No telephone and.
[CUSTOMER][NEGATIVE] Uh, 50 nausea press uno unore.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, um, core socio ok.
[CUSTOMER][NEUTRAL] You talking down to my car.
[CUSTOMER][NEUTRAL] You know [PII].
[CUSTOMER][NEGATIVE] The first in a cement chair is uh a ribo.
[CUSTOMER][NEUTRAL] You know there's nothing to do.
[AGENT][NEUTRAL] OK, and this is the electronic.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] the sunset is [PII].
[CUSTOMER][NEUTRAL] Mikoheev electronico L Tomas.
[CUSTOMER][NEUTRAL] Those hooa ahobagmeo.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, is that tinalajeta [PII] la poliaa.
[CUSTOMER][NEUTRAL] Yeah, same.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK, no matter who no matter what terminochoocho, OK.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, that sound.
[AGENT][NEUTRAL] Kila per momentitoabucara encuent through argun facilida uh cercadose OK.
[CUSTOMER][NEUTRAL] My pockets no posit intronadiminiajonatava the they callhelo seguru paradox today a dog today and don't call helo seguru.
[CUSTOMER][NEUTRAL] Jota de maca mas not the guru.
[AGENT][NEUTRAL] OK. Keluara Jamal.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Jololajokiniasape they stop sopping cons condo to the pediara not be a helo guru.
[AGENT][NEUTRAL] No, no, I think, um, jolapo uno cuanto numeral telephone paracuteia maresita, um, yo so lone conso depotan.
[CUSTOMER][NEUTRAL] Akinari.
[AGENT][NEUTRAL] It's gonna sell it the number.
[CUSTOMER][NEUTRAL] Do you just look at the own the own box.
[CUSTOMER][NEUTRAL] That's a necessity to the doctor, uh, they own dentista.
[AGENT][NEUTRAL] OK, the dentista, uh, it's different dentista is differente necial dentista.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Exactly
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] There is the safe.
[CUSTOMER][NEUTRAL] 37.
[AGENT][NEUTRAL] Or
[AGENT][NEUTRAL] But this disease?
[CUSTOMER][NEUTRAL] No, it's
[CUSTOMER][NEUTRAL] Um,
[AGENT][NEUTRAL] Ultra.
[CUSTOMER][NEUTRAL] Continue?
[CUSTOMER][NEUTRAL] Oh it says 03768800.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, yes, the spelledentista, yeah, doctor [PII] yeah and it's a numeral.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, but uh this a me as aitatamin.
[CUSTOMER][NEUTRAL] to see
[AGENT][NEUTRAL] The medical.
[CUSTOMER][NEUTRAL] Uh, you said the meal is the gynecologist.
[AGENT][NEUTRAL] OK, medijo el primero.
[CUSTOMER][NEUTRAL] Do normally.
[AGENT][NEUTRAL] Familiar.
[CUSTOMER][POSITIVE] Exactly.
[AGENT][NEUTRAL] Moment.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] People
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Like.
[AGENT][NEUTRAL] Moment.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 663.
[CUSTOMER][NEUTRAL] No, sit down, sit up.
[CUSTOMER][NEUTRAL] Sit down.
[CUSTOMER][NEUTRAL] With them
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] 6. OK.
[CUSTOMER][NEUTRAL] I mean,
[CUSTOMER][NEUTRAL] I can see.
[CUSTOMER][NEUTRAL] Sit down
[AGENT][NEUTRAL] OK, so, um, Doctor Familiar de heledoeste yes very young in, OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, let me, um, and number doctor is [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And number is Ocho say 0.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Ocho Ocho.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The the dress.
[CUSTOMER][NEUTRAL] OK. Uh 860889.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 2321, right?
[AGENT][NEUTRAL] 737 7321.
[AGENT][NEUTRAL] The last 4 7321.
[CUSTOMER][POSITIVE] CX correct yes.
[AGENT][NEUTRAL] Here do Uno.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, so so those, uh, and ultimos medio el primerotalapama.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No solamente is a grass it.
[AGENT][NEUTRAL] Then the ciao [PII].
[CUSTOMER][NEUTRAL] But the by
[AGENT][POSITIVE] Good bye bye.