AccountId: 011433970860
ContactId: 9ee518e3-f792-4c11-a1dd-146d8eae7618
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45909 ms
Total Talk Time (AGENT): 14291 ms
Total Talk Time (CUSTOMER): 27997 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/9ee518e3-f792-4c11-a1dd-146d8eae7618_20250324T21:02_UTC.wav
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[AGENT][NEUTRAL] That's just man American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Mere [PII] just take tratado de pola manalo depa the just aueva congo and plant there's a febrero you knowmo parado you know acommo paga online a toy in the inside just tea it tenolo in voice a key peroon dele do papa poquelocom meale.
[AGENT][NEUTRAL] OK, um,
[AGENT][NEUTRAL] But I toraque pasala and departmento billings no masadan querequedea.
[CUSTOMER][NEUTRAL] It doesn't matter. No, it doesn't matter. It does not yingly.
[AGENT][NEUTRAL] OK, Umaoor.
[CUSTOMER][NEUTRAL] Transferring.