AccountId: 011433970860
ContactId: 9edfad3c-1c15-4432-b12b-98f25cc36d85
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 170550 ms
Total Talk Time (AGENT): 92303 ms
Total Talk Time (CUSTOMER): 49330 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/9edfad3c-1c15-4432-b12b-98f25cc36d85_20250306T13:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Olauda Melisabuno Dia.
[AGENT][NEUTRAL] But one of the moss.
[CUSTOMER][NEUTRAL] Thembiqueta.
[AGENT][NEUTRAL] Maybe gracias.
[CUSTOMER][POSITIVE] Chelo beneficial inciente.
[AGENT][POSITIVE] Perfect. Um, performing that number.
[CUSTOMER][NEUTRAL] Cerrodosincuentocho doses say em elleocho.
[AGENT][POSITIVE] performing telephone is correct.
[CUSTOMER][NEUTRAL] Creerrocinco doste cinco cinco cinco do cinco extension sciento dose.
[AGENT][NEUTRAL] and to.
[AGENT][NEUTRAL] perform.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][POSITIVE] Alright perfect.
[AGENT][NEUTRAL] This verific question.
[CUSTOMER][NEUTRAL] See and then check what is that, OK.
[CUSTOMER][NEUTRAL] Account numbering in.
[CUSTOMER][NEUTRAL] [PII] er do say yes in the I think.
[AGENT][NEUTRAL] It is for verification information to you uh Chili beneficials correct.
[CUSTOMER][NEUTRAL] Cementoicina.
[AGENT][NEUTRAL] No problem. And until they are testing for when the words to on a verification guarantee about it just a disclaimer police.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a police deprimero de Cinco is tee diva.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's beneficipiloicina.
[AGENT][NEUTRAL] Ali a cure maximo de cum lazalan paraervi outpatient estincluquierta tomentose no curepagolavia.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, what mean.
[AGENT][NEUTRAL] that one.
[AGENT][NEGATIVE] And see and in effect a loss of patients.
[CUSTOMER][POSITIVE] Oh, OK, perfect. Did they have a reference auto where I am uh.
[AGENT][NEUTRAL] Was the imminso in uh in all.
[AGENT][NEUTRAL] you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] So [PII] the ac.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] That's a he one bye bye.