AccountId: 011433970860
ContactId: 9eadbf63-72c5-4931-9380-85789e7afbe1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 92459 ms
Total Talk Time (AGENT): 40512 ms
Total Talk Time (CUSTOMER): 60841 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.3, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/9eadbf63-72c5-4931-9380-85789e7afbe1_20250325T15:49_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?
[CUSTOMER][NEUTRAL] Hey, this is [PII] over Broker Resources. Can I give you a group number? Can you tell me if this group pays on a bank draft?
[AGENT][NEUTRAL] Um, we don't do bank drafts at the group level.
[CUSTOMER][NEUTRAL] That's right, but OK, so they can set it that's right, they have to, they can submit what is it called?
[AGENT][NEUTRAL] They can do an ACH.
[CUSTOMER][NEUTRAL] ACH, but then they control how it's sent over. We don't auto draft.
[AGENT][NEUTRAL] Yeah, they have to in right, they have to initiate it on their end. What's the group number?
[CUSTOMER][NEUTRAL] Can we, it is 808-0120 More Tech Aviation. Thank you for reminding me.
[AGENT][NEUTRAL] 80,120.
[CUSTOMER][NEUTRAL] Yeah, 80,120.
[AGENT][NEUTRAL] Right
[CUSTOMER][NEUTRAL] I forgot it's right, ACH I can set that up so that they can transmit it over, but we don't pull it out.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] I can't tell on here if we had, I know.
[AGENT][NEUTRAL] Come on [PII].
[AGENT][NEGATIVE] Mark Tech Aviation, they haven't submitted any kind of payment.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, then we don't see that they're set up for any type of do we see the ACH if they set it up? Do we see? OK, that's what I thought. OK, alright, perfect, thank you.
[AGENT][NEUTRAL] No, no. We only see it once they, once we receive the payment.
[CUSTOMER][POSITIVE] Transcend it over. OK, no payments received at this time. OK, perfect. Thank you so much. I appreciate it. Yeah, OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, hang on, let me, let me double check and make sure we haven't received anything that just hasn't been entered yet.
[CUSTOMER][POSITIVE] Post the jet. OK, perfect. Thank you. Nothing. OK, that's all I needed. Thank you so much. Have a good day. Bye.
[AGENT][NEGATIVE] No, we do not have anything.
[AGENT][NEUTRAL] Nope.
[AGENT][POSITIVE] You're welcome. You too, bye.