AccountId: 011433970860
ContactId: 9ea6ef9a-42ea-4166-8abe-75e1d239ba24
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1389979 ms
Total Talk Time (AGENT): 553375 ms
Total Talk Time (CUSTOMER): 422617 ms
Interruptions: 6
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/9ea6ef9a-42ea-4166-8abe-75e1d239ba24_20250102T15:53_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Um, yes, [PII], I was calling because I had, um, recently just got a claim approved, um.
[CUSTOMER][NEUTRAL] And I know that you guys send out checks, but I just moved as well, um, and I don't have access to that box anymore, so I was trying to see if I could send the check, direct deposit or how does that.
[CUSTOMER][NEUTRAL] Um, work cause I thought I had it set up for direct deposit, uh, [PII].
[AGENT][NEUTRAL] What is your name?
[AGENT][NEUTRAL] [PII] and what's the policy number, [PII]?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] Oh, I don't have that with me right now.
[AGENT][NEUTRAL] Your social?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][POSITIVE] And a good phone number in case we're disconnected?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, one moment.
[AGENT][NEUTRAL] And what type of policy do you have?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, cancel policy.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII], verify your date of birth, your mailing address, and your email address for me, please?
[CUSTOMER][NEUTRAL] 104 [PII], um.
[CUSTOMER][NEUTRAL] The mailing address is [PII]. Email [PII].
[AGENT][NEUTRAL] Looks like it's a work email that we have on file.
[CUSTOMER][NEUTRAL] Oh, OK. Uh, [PII].
[AGENT][NEUTRAL] OK, thank you for verifying that information.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK, so I'm showing that it's set up to go direct deposit.
[CUSTOMER][NEUTRAL] Oh, OK, OK. Um, when was my other two that I just got on my kids, uh,
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Came in the mail.
[AGENT][NEUTRAL] OK, what do you mean?
[AGENT][NEUTRAL] So do do you submitted claims for your dependent children?
[CUSTOMER][NEGATIVE] Yeah, no, yeah, I was just, so I was calling about the 100 that I was supposed to receive, um, because the other two that I got from my dependents were sent in the mail and I no longer stay at that address and so I was, that's why I was just trying to make sure that is it gonna come direct deposit if it wasn't, I was gonna have to send it somewhere else.
[AGENT][NEUTRAL] The checks that you receive for your dependents, is it through a different carrier or is it through APL?
[CUSTOMER][NEUTRAL] How old are APL.
[AGENT][NEUTRAL] Under which policy?
[AGENT][NEUTRAL] The cancer?
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Yeah. What is it? Cancer and critical illness?
[AGENT][NEUTRAL] And what are the dependents uh names?
[CUSTOMER][NEUTRAL] [PII] and [PII].
[AGENT][NEUTRAL] OK, let me take a look at theirs.
[AGENT][NEUTRAL] And is the date of service for the dependents before [PII]?
[CUSTOMER][NEUTRAL] Yes, I wanna say.
[AGENT][NEUTRAL] OK, so I'm gonna look under the other policy number that you had.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK, yeah, so I showed that theirs were mailed.
[AGENT][NEUTRAL] Their their claims were processed on [PII]. Yours was processed on the [PII].
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] Let's see.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But I do show that yours is set to come direct deposit, so it was processed on the [PII].
[AGENT][NEUTRAL] Uh, the [PII] would have been.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] On Wednesday.
[AGENT][NEUTRAL] Um, generally the checks are released the next business day, but we were closed on the [PII], so it was released today. And so for direct deposit allow at least 3 to 4 business days from the date that we release it, so from the [PII], so you may.
[AGENT][NEUTRAL] Get it. I don't know if you would get it. It just depends on your banking institution as well, but we would like, we like to say 3 to 4 days from the date that it was released, which was the [PII].
[CUSTOMER][NEUTRAL] On the back, right.
[CUSTOMER][NEUTRAL] OK. Um, no, that's no problem. Um, so how would I, I guess in the future, would I, oh, well, can you change my address? Because I tried to change it and maybe because it was on my phone, um, it wouldn't let me do it. It wouldn't let me change my address.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So I do show it's the one that you verified, [PII]. That's the one that I show on file.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Right, and I need to change it because I just moved.
[AGENT][NEUTRAL] OK, to what address?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Spell the city for me.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] State is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII]. I'm gonna repeat it back to you. [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, so I'll change it under both of the policy numbers. Give me one moment.
[CUSTOMER][NEUTRAL] So what, what is the other you, you, I think I'm getting confused cause you keep saying other policy numbers. What is um
[CUSTOMER][NEUTRAL] So I know it's critical and cancer. What is the other uh policy?
[AGENT][NEUTRAL] They're both cancer, but the dates of service for the dependents claims was before September. You, you got a new policy number [PII], which is the one that, um, that, that your claim is under.
[CUSTOMER][NEUTRAL] Oh, yes, yes, yes, cause the other one had that.
[AGENT][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And so their dates of service is before [PII].
[CUSTOMER][NEUTRAL] Wait, go
[CUSTOMER][NEUTRAL] So it went on the other policy?
[AGENT][NEUTRAL] For the dependents.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, yes, so what I'm asking is
[CUSTOMER][NEUTRAL] The, so the two policies that I have, I have one that started, the one that would have left, and I have one that started [PII].
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] So are you saying it was paid under the one that lapsed?
[AGENT][NEUTRAL] OK, so for the dependent claims, the dates of er the date of service is [PII].
[AGENT][NEUTRAL] So it would have those two claims were paid under your previous policy because of the dates of the date of service.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] The policy that your claim was processed under was not effective until it was effective [PII].
[CUSTOMER][NEUTRAL] OK. So, could I
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] So your date of service is after [PII].
[CUSTOMER][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] So I can, I can feel.
[CUSTOMER][NEUTRAL] Do I file them under the new policy?
[AGENT][NEUTRAL] So it's gonna depend on the date of service.
[CUSTOMER][NEUTRAL] But when
[AGENT][NEUTRAL] So, any, any, when you go to the doctor, any date [PII] and after.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] You would submit it under claim number.
[AGENT][NEUTRAL] 253.
[AGENT][NEUTRAL] 0318.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] And then any claim before.
[CUSTOMER][NEUTRAL] And that's any cop.
[AGENT][NEUTRAL] That's after [PII] and after.
[AGENT][NEUTRAL] And then any claim before [PII].
[AGENT][NEUTRAL] 24 would, would be filed under policy number 240.
[AGENT][NEUTRAL] 3190.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] That makes sense.
[CUSTOMER][NEUTRAL] So that's the any time before [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I think I'm understanding. Yeah, OK, so then any time after [PII] is the first one. And so that one was paid, the kids, the dependents was paid under the 190.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I got it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So I'm gonna get the address changed while I have you here real quick. Go ahead.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] So can I still file?
[CUSTOMER][NEUTRAL] Mine under the 190.
[CUSTOMER][NEUTRAL] The wellness.
[AGENT][NEUTRAL] If it's if the if the date of service is prior to [PII].
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] So do you have any wellness claims prior before [PII]?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] you know
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Let me see, let me check your history and see which months.
[AGENT][NEUTRAL] Um, have been paid for.
[CUSTOMER][NEUTRAL] All take place.
[AGENT][NEUTRAL] OK, yeah, I don't show any wellness claims under your, under the previous policy, uh, that started [PII].
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] Right, cause I didn't even know that.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So technically, if you had, you know, a mammogram or a Pap smear from [PII].
[CUSTOMER][NEUTRAL] you
[AGENT][NEUTRAL] Well, the year of [PII] and [PII], you, I'm sorry, the year of [PII], you could submit that one.
[AGENT][NEUTRAL] Under the 24 the one ending in 190.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] And actually, if you had, if you had a test done before [PII], you could submit it under that policy too, the policy ending in 190.
[CUSTOMER][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] I mean
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Before, OK.
[AGENT][NEUTRAL] As long as it's before, uh, [PII].
[CUSTOMER][NEUTRAL] Got it.
[AGENT][NEUTRAL] So you could claim for year [PII] and then if you had a test in [PII] prior to [PII], you could submit that to, to get two benefits under the old policy.
[CUSTOMER][NEUTRAL] And the old one, OK.
[CUSTOMER][NEUTRAL] Wait, so I could file.
[AGENT][NEUTRAL] For you.
[CUSTOMER][NEUTRAL] What do you mean two benefits on this?
[AGENT][NEUTRAL] So the, so like a preventative benefit, like do, do you get your mammogram every year?
[CUSTOMER][NEUTRAL] No. I mean, I'm not old enough to me. I don't get mammograms.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, do you have any wellness exams done, like a Pap smear or anything?
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] So there are several tests that are covered under your screening benefit.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Let me pull up the list.
[CUSTOMER][NEUTRAL] Sierra.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] So under the cancer screening benefit writer, um.
[AGENT][NEUTRAL] If you have like a mammogram, a breast ultrasound, a breast thermography.
[AGENT][NEUTRAL] Uh, breast blood, cancer blood test.
[AGENT][NEUTRAL] Uh, colon cancer blood test.
[AGENT][NEUTRAL] Uh, colonoscopy.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Um, an ovarian cancer blood test, a Pap smear.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] A chest X-ray.
[AGENT][NEUTRAL] A stool specimen.
[AGENT][NEUTRAL] A serum, a serum protein, electrophorosis, that's for a blood test for melanoma, a cancer, and then a thin prep test. If you have any of those tests, you can get that $50 benefit.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] One time per year calendar year.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] So I can still file that under the 190.
[CUSTOMER][NEUTRAL] Because it, it would have been before the [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So if it's, if you, if you had a test before [PII], you mean 24, you're [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So if you had, your policy, your old policy did not become effective.
[CUSTOMER][NEUTRAL] I mean 242.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK. Did you have any tests done?
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah, I'm at [PII].
[AGENT][NEUTRAL] OK. Did you have any test, tests done in year [PII]?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] What what test did you have?
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Uh, afternoon.
[AGENT][NEUTRAL] So you could um fill out the wellness claim form online that we have online and I can email it to you also um it doesn't require that you send us any any other documentation just when I email you the claim form.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] You'll select the task that you had done.
[AGENT][NEUTRAL] So Pap smears on that, that form. You'll, you'll put a check in that box, you'll have to print it first. Put a check in that box and then it'll ask you what what date you had it done and there's a box for you to put the date.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And then you can send that back to us.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And then if you had one in 24, you'll have to fill out a separate claim form for each test.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] And with that one, so with that one go on the
[CUSTOMER][NEUTRAL] The second one, would that go on the 318?
[AGENT][NEUTRAL] If it, if, if the, the one for 24.
[CUSTOMER][NEUTRAL] Or is it still under the lab?
[AGENT][NEUTRAL] Yeah, the one for year 20, when was it done in 24?
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] What month?
[CUSTOMER][NEUTRAL] It probably would have been like summertime.
[AGENT][NEUTRAL] Yeah, so any day prior to [PII].
[AGENT][NEUTRAL] You could submit that one under the policy ending in 190.
[CUSTOMER][NEUTRAL] OK. OK. I got what you're saying now.
[AGENT][NEUTRAL] Mhm, because it, the date is before [PII].
[CUSTOMER][NEUTRAL] He
[AGENT][NEUTRAL] Of 24
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] If you had it like during the summertime.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright, well you can
[CUSTOMER][NEUTRAL] Right, before the new policy started.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] I got you, yeah
[CUSTOMER][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] OK. Uh.
[AGENT][NEUTRAL] Let me send you the, let me send you, email you the form real quick while I have you here.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] You're like me. I have to think about what I'm thinking about.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Yeah, for real.
[AGENT][NEUTRAL] And think about it again.
[CUSTOMER][NEUTRAL] I think about yeah. And again.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Let's see.
[CUSTOMER][POSITIVE] Perfect
[CUSTOMER][NEUTRAL] uh
[CUSTOMER][NEUTRAL] I just been walking around thinking for this stuff.
[AGENT][NEUTRAL] So, uh, [PII], do you want me to send it to the, uh, your work email or do you wanna update it and change your email address to your personal?
[CUSTOMER][NEUTRAL] Uh, you can send it to my personal. I try not to check that one. I'm not.
[AGENT][NEUTRAL] OK, give me that one
[AGENT][NEUTRAL] OK, give me that again.
[CUSTOMER][NEUTRAL] Uh [PII]
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] You know,
[CUSTOMER][NEUTRAL] Number 10
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I'm gonna repeat that back.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] So I have your first name, [PII] and then I have letter [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Number [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You make 2.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] the
[CUSTOMER][NEUTRAL] course.
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] that
[AGENT][NEUTRAL] OK, so we just updated your email address and I just emailed you over the wellness claim form.
[CUSTOMER][NEUTRAL] So we don't
[AGENT][NEUTRAL] And now I am getting ready to update.
[AGENT][NEUTRAL] Your address. Give me a second.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] do
[CUSTOMER][NEUTRAL] If I didn't when I saw her.
[CUSTOMER][NEUTRAL] right.
[AGENT][NEUTRAL] How far is [PII] from um [PII] or [PII]?
[CUSTOMER][NEUTRAL] Uh, like, it's in [PII].
[AGENT][NEUTRAL] It's in [PII], OK.
[CUSTOMER][NEUTRAL] So,
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] And encourage
[CUSTOMER][NEUTRAL] 55.
[CUSTOMER][NEUTRAL] OK, I just got the email.
[AGENT][NEUTRAL] OK. Make sure when you open it and that you're able to open the attachment.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, and you can, um, did you upload your other claims um online?
[CUSTOMER][NEUTRAL] Yes, I did the other ones online.
[AGENT][NEUTRAL] OK, so you can upload that one.
[CUSTOMER][NEUTRAL] I just typed it in the store.
[AGENT][NEUTRAL] OK, yeah, so once you, you know, print that, fill it out, you can upload it online as well.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So I've changed the address under one policy. Let me get it done under the other.
[AGENT][NEUTRAL] Oh, it changed it for both of them. Good. So now it reflects [PII] under both.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] And I don't show that the direct deposit information was entered under the.
[AGENT][NEUTRAL] Under your old.
[AGENT][NEUTRAL] Old policy.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Let me double check that again. 2,403,190.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 253-0318. Yup, it is. It is.
[CUSTOMER][NEUTRAL] OK. So it's on the old policy?
[AGENT][NEUTRAL] It's on the old policy as well. And let me take a quick look at it.
[CUSTOMER][NEUTRAL] so
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Trying to check all my boxes before I let you go.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Yes, it's on there.
[CUSTOMER][NEUTRAL] yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] And did you have any other questions I can help out with today?
[CUSTOMER][NEUTRAL] No, ma'am, I don't.
[AGENT][POSITIVE] All righty. Well, thank you for calling APL uh [PII], and have a happy New Year.
[CUSTOMER][POSITIVE] Thank you. You too.
[AGENT][POSITIVE] All righty. Thanks for calling APL. Have a good day.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] Uh bye-bye