AccountId: 011433970860
ContactId: 9ea1073b-63a6-4c72-8077-503cc2687dca
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36720 ms
Total Talk Time (AGENT): 21672 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/9ea1073b-63a6-4c72-8077-503cc2687dca_20250127T18:12_UTC.wav
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[AGENT][POSITIVE] Good afternoon and thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line disconnecting the call.