AccountId: 011433970860
ContactId: 9e414bee-6fdd-412a-908a-2e1fa8bdb45e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12979 ms
Total Talk Time (AGENT): 5890 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/9e414bee-6fdd-412a-908a-2e1fa8bdb45e_20250123T23:12_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] This is [PII]. Can I help you?