AccountId: 011433970860
ContactId: 9e38fe2c-06b1-4dbb-8c9d-7e7e10ccfbf4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16760 ms
Total Talk Time (AGENT): 9811 ms
Total Talk Time (CUSTOMER): 3660 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/9e38fe2c-06b1-4dbb-8c9d-7e7e10ccfbf4_20250407T22:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, I'm [PII] calling from the provider of on claim status.
[AGENT][NEUTRAL] OK [PII], I can help you with the claim status. Can I please get your callback number just in case the call is