AccountId: 011433970860
ContactId: 9de4a19b-5981-49fb-9fad-caf7dd81d4bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16950 ms
Total Talk Time (AGENT): 10280 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/9de4a19b-5981-49fb-9fad-caf7dd81d4bd_20250131T21:36_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?