AccountId: 011433970860
ContactId: 9d9fd50c-fbd0-4863-bb7a-e233ad0a1823
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39259 ms
Total Talk Time (AGENT): 14540 ms
Total Talk Time (CUSTOMER): 15818 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/9d9fd50c-fbd0-4863-bb7a-e233ad0a1823_20250207T19:41_UTC.wav
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[AGENT][NEUTRAL] We started.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] More.
[CUSTOMER][NEUTRAL] Buenas all this esque this sit uponnaita but I aveal dentist stop forward.
[AGENT][NEUTRAL] Um, so no nosemoitasmando alseuro and al city and also.
[CUSTOMER][NEUTRAL] See it out on Danista.
[AGENT][NEUTRAL] era.