AccountId: 011433970860
ContactId: 9d96dbc4-7b55-499c-8734-bf1cf6568d76
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19299 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2497 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/9d96dbc4-7b55-499c-8734-bf1cf6568d76_20250529T15:21_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.