AccountId: 011433970860
ContactId: 9d1cb67a-6c9c-47a8-8cbb-92b93ae2b527
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10680 ms
Total Talk Time (AGENT): 5329 ms
Total Talk Time (CUSTOMER): 6970 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/9d1cb67a-6c9c-47a8-8cbb-92b93ae2b527_20250421T13:55_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Like I.
[CUSTOMER][NEUTRAL] Think maybe OK.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Mhm.