AccountId: 011433970860
ContactId: 9cf8a87d-69ce-40e7-b84b-e4c992f30a3e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22069 ms
Total Talk Time (AGENT): 10049 ms
Total Talk Time (CUSTOMER): 6559 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/9cf8a87d-69ce-40e7-b84b-e4c992f30a3e_20250121T14:50_UTC.wav
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[AGENT][NEUTRAL] [PII] American Public Lifeminore [PII].
[CUSTOMER][NEUTRAL] Um, but it's the on track.
[AGENT][NEUTRAL] No, it's just American Public Life.
[CUSTOMER][POSITIVE] Oh, sorry, mama, thank you.
[AGENT][NEUTRAL] See gras is being on American public life.
[CUSTOMER][NEUTRAL] OK.