AccountId: 011433970860
ContactId: 9ce268b1-3940-46fa-8474-9589316c9c8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7159 ms
Total Talk Time (AGENT): 3909 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/9ce268b1-3940-46fa-8474-9589316c9c8c_20250312T21:43_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is speaking. May I help you?
[AGENT][POSITIVE] Good afternoon.