AccountId: 011433970860
ContactId: 9ce063b7-778a-467d-8456-c16dad642546
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 213800 ms
Total Talk Time (AGENT): 96172 ms
Total Talk Time (CUSTOMER): 48275 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/9ce063b7-778a-467d-8456-c16dad642546_20250625T13:58_UTC.wav
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[AGENT][POSITIVE] Graci the American public life. Nombres [PII].
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] OK, hello you that call number the.
[CUSTOMER][NEUTRAL] Crodos say [PII].
[AGENT][NEUTRAL] I repeat the number of those days.
[CUSTOMER][NEUTRAL] Cerrado says [PII].
[AGENT][NEGATIVE] It's unrecia.
[CUSTOMER][NEUTRAL] Saroo say.
[AGENT][NEUTRAL] It's a number.
[CUSTOMER][NEUTRAL] Car
[AGENT][NEUTRAL] In directionic or electronico.
[CUSTOMER][NEUTRAL] [PII] retre de.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias, so the plan, um, esport parte de sutravajo um esseguro gap peroquenosta activoba.
[CUSTOMER][NEUTRAL] When uh
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] C Sila Scotia. Mhm.
[CUSTOMER][NEUTRAL] See you know que que queso porque.
[AGENT][NEUTRAL] so the polia nosta activva la tiva nientola mandamo la carte possequesu travajola canlo per estera unsegurosecondario um
[AGENT][POSITIVE] Lepore.
[AGENT][NEUTRAL] Per lass.
[CUSTOMER][NEUTRAL] OK, come.
[AGENT][NEUTRAL] So DNA beneficios LDN hospital Eegaread the schora on mass esta poliaecubria as the cuatro [PII] copagooseguro loquetien is the outpatient massi mergencia on a clinica or gencia.
[AGENT][NEUTRAL] On MRI, CT scan, the physica, le cureaquiniento dolares port.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Equantus.
[AGENT][NEUTRAL] Mm, I cannot resi cuanto del Pago.
[AGENT][NEUTRAL] Let's see what the travajo um to [PII] contravajo paraquete cuantovaerra al mesla semana porqueso selo um seloquita desucheque.
[CUSTOMER][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] OK, and put a not at one.
[AGENT][NEUTRAL] Notativa no.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Calmas.
[CUSTOMER][NEGATIVE] No, not at all.
[AGENT][NEUTRAL] OK, but