AccountId: 011433970860
ContactId: 9cc0082e-cdca-4f5c-8b49-4f1bb5e1beb5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 80639 ms
Total Talk Time (AGENT): 22730 ms
Total Talk Time (CUSTOMER): 51468 ms
Interruptions: 0
Overall Sentiment: AGENT=1.9, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/9cc0082e-cdca-4f5c-8b49-4f1bb5e1beb5_20250123T22:30_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] [PII], hi. I, I just have a general question, not pertaining to any particular person. Uh, it's about your cancer, uh, policies.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Do you do does any of the cancer policy have cash value uh options?
[CUSTOMER][NEUTRAL] Let's say that a person has uh uh purchased a cancel policy, but they died, but it wasn't from cancer. Is there a cash value associated with the policy?
[CUSTOMER][NEUTRAL] In general or not?
[AGENT][NEUTRAL] I don't, I, yeah, none are to my knowledge have a cash value that I'm aware of.
[CUSTOMER][NEUTRAL] OK, do you have more than one type of cancer policy or is it just one cancer policy type of uh policy that you sell?
[AGENT][NEUTRAL] Yeah, we
[AGENT][NEUTRAL] Uh, we offer a couple different ones, to my knowledge.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, but you're not aware of any of them having a cash value option to it.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, OK, alright, well that's, that's good enough and we can, we can just call back with more exact after this, but I was just wondering if in general did you have.
[AGENT][POSITIVE] OK, yeah, not a problem thanks for calling APL.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, thank you. Mhm.