AccountId: 011433970860
ContactId: 9c7be525-84ca-404d-b263-69df43393d24
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2990 ms
Total Talk Time (AGENT): 2990 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/9c7be525-84ca-404d-b263-69df43393d24_20250307T20:10_UTC.wav
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[AGENT][NEUTRAL] Contacting APL, my name is [PII]. How may I help you?