AccountId: 011433970860
ContactId: 9c624ad1-b645-443b-b936-5ca95de7c294
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 235690 ms
Total Talk Time (AGENT): 80680 ms
Total Talk Time (CUSTOMER): 90543 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/9c624ad1-b645-443b-b936-5ca95de7c294_20250414T15:05_UTC.wav
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[AGENT][NEUTRAL] Moses gracias [PII].
[CUSTOMER][NEUTRAL] All [PII] bueno Dias er this yamandoor part the the una Mario Miami tale apart uh so on claim unareclaacion de unpago queseisoero er paciente is a red and toes and a er comoses pago is acucheque for of echo pero elano redo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. You come with the yamass then.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] and the telephone of see like your mother to disconnect data.
[CUSTOMER][NEGATIVE] Etrerocinco teosincuenta escu.
[AGENT][NEUTRAL] scientitres.
[CUSTOMER][NEUTRAL] Trerocincosete unocinco sero se squad.
[AGENT][NEUTRAL] 06 Quattro grasses.
[AGENT][NEUTRAL] Esme de la polisa.
[CUSTOMER][NEUTRAL] Uh, see.
[CUSTOMER][NEUTRAL] I do cuatro nueve uno cuatrosinco.
[AGENT][NEUTRAL] I is thata Yamanda del Grupo or del provedor?
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] And Li playador.
[CUSTOMER][POSITIVE] Uh, buenos Nombre group.
[CUSTOMER][NEUTRAL] And the MDMel group.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Come see I'm a.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I start checking the Modi is the only lamo the for cross fetcher.
[CUSTOMER][NEUTRAL] The lavis when noviticuatroteno kill claim numbers.
[AGENT][NEUTRAL] OK, what is the claim number.
[CUSTOMER][NEUTRAL] Ere Cinco Quattro.
[CUSTOMER][NEUTRAL] Cincoseo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] For Baptist Hospital?
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, is to check it for El Provador.
[CUSTOMER][NEUTRAL] OK, so when biao provedo a about this.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh pamosel reta de de deciendre.
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][POSITIVE] OK, mucha gracia so I mean mosquesamos scient yeah nos communicamos bat.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Yeah, and Etiaso Baptist Cilel Reclamo and Dospamos Baptist.
[CUSTOMER][NEUTRAL] OK, 1 derontoeso er alto la cuentan terrior del pago cuentostavadamulla responsa alpaciente and the escus.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See Pagamos er Maximo, a Baptist Hospital Cunalencia, a necesita Paallo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK perfect I mucha yes.
[AGENT][NEUTRAL] Yes Ialgama and rear.
[CUSTOMER][NEUTRAL] No, it's just the gracias.
[AGENT][POSITIVE] And gracious ape requepasia.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Bye-bye.