AccountId: 011433970860
ContactId: 9c5f729a-f3bc-4d1c-86bc-ef0f98f3dc20
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15640 ms
Total Talk Time (AGENT): 8701 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/9c5f729a-f3bc-4d1c-86bc-ef0f98f3dc20_20250103T23:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?