AccountId: 011433970860
ContactId: 9c21d026-8af0-4891-ac09-b5f503b2e733
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31200 ms
Total Talk Time (AGENT): 6781 ms
Total Talk Time (CUSTOMER): 9981 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/9c21d026-8af0-4891-ac09-b5f503b2e733_20250217T19:05_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, I don't know if you're the right person to talk to, but I need to talk to somebody about canceling the policies I have with you guys.
[AGENT][NEUTRAL] Sure we could take a look at that um what was your name?
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Wait 1 2nd.
[CUSTOMER][NEUTRAL] Never mind, hold on.