AccountId: 011433970860
ContactId: 9c201ab9-50a6-4243-a4a2-52ad54840ce0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28120 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 11430 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/9c201ab9-50a6-4243-a4a2-52ad54840ce0_20250220T20:19_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello? Anybody there?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] I can't hear you got a group that wants to pay their bill. I'll hang up and call the queue again. Thank you.