AccountId: 011433970860
ContactId: 9c011209-cfa3-4318-8083-49549b5b46ab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26780 ms
Total Talk Time (AGENT): 5740 ms
Total Talk Time (CUSTOMER): 10602 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/9c011209-cfa3-4318-8083-49549b5b46ab_20250123T16:52_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII] and I want, I wanted to let, uh, I wanted to know if I can get a copy of, um, my card.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEGATIVE] I need to replace my card because I never got one.
[CUSTOMER][NEUTRAL] Hello?