AccountId: 011433970860
ContactId: 9bfa5e07-a75d-43f5-9aa4-844291f8fbdd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12989 ms
Total Talk Time (AGENT): 5198 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/9bfa5e07-a75d-43f5-9aa4-844291f8fbdd_20250418T18:04_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.