AccountId: 011433970860
ContactId: 9bf550a9-ae4b-48be-a65d-a78b4e4f0f3c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 351540 ms
Total Talk Time (AGENT): 127004 ms
Total Talk Time (CUSTOMER): 185561 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/9bf550a9-ae4b-48be-a65d-a78b4e4f0f3c_20250115T21:52_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] When you say let this love them.
[CUSTOMER][NEUTRAL] It's the mande one fact I get those facts on my porque 1010 like passesque make it on those mamo gracia is the in the portea versus the in porque no dollars is uh for grandma.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm 3 pero your recipe dollars perono i put on both dress mama.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] They may say.
[AGENT][NEUTRAL] OK, permit sum polia localization assisted me the other way.
[CUSTOMER][NEUTRAL] It's um
[CUSTOMER][NEUTRAL] Pero quinte
[CUSTOMER][NEUTRAL] No cinco er.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] I'm gonna
[AGENT][NEUTRAL] OK, sener me purer asso direction and no telephones.
[CUSTOMER][NEUTRAL] See mino is in the kin also make flower dry erin tea set cinco seroseuno in me telephone and another quatrocinco quattro quattro resore.
[AGENT][NEUTRAL] Electronics.
[CUSTOMER][NEUTRAL] ramoti doterega uno face arova pontoon.
[AGENT][POSITIVE] Which is graciass as a Dino I'm using for the year.
[CUSTOMER][NEUTRAL] Yeah, you in a that.
[AGENT][NEUTRAL] Rea.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The fax number um just say intro quince the terminals this is.
[AGENT][NEUTRAL] Claro and but no er le proto est to the video ques through facts actuallylia to informacion queranocainticutro or so like for a year.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sebael Dia de oi labientos a cirques no sector a system noveoncla momento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] for no one.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See spare pago unmogramala veinventitres celepalares.
[CUSTOMER][NEUTRAL] Mhm. Yes, there is.
[AGENT][NEUTRAL] Yes, uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yes, in the cuatro melomanon and um.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] But.
[AGENT][POSITIVE] Is benefici decorpolicab.
[CUSTOMER][NEUTRAL] See mama no no yes he hosts the person.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh no, it says the Ocho says they went this year. It's a so it's a similar pa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Bamovizerlas was leno one the uh do the.
[CUSTOMER][NEUTRAL] But I was
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, it's something you don't know that with this picture.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] Bononopagamos mammogramas cele el recite mammograma for el el says the res.
[CUSTOMER][NEUTRAL] 1992.
[CUSTOMER][NEUTRAL] Let's see, OK.
[AGENT][NEUTRAL] You said that.
[CUSTOMER][NEUTRAL] E 93.
[AGENT][NEUTRAL] A lot que pagadomospagadores the momento guitar uno para el dos meancho el seo quebereselvetevente.
[CUSTOMER][NEUTRAL] 7.
[AGENT][NEGATIVE] He ultimo que paraventitres.
[CUSTOMER][NEUTRAL] I think yeah and camelodele mandaria.
[AGENT][NEUTRAL] mosa informacion visamos e basola poli estabcommossenefis.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK which is in my dresses because I wanna.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh, it's still I think.
[AGENT][NEUTRAL] You were meant to.
[CUSTOMER][POSITIVE] You welcome bye.
[CUSTOMER][NEUTRAL] Yes.