AccountId: 011433970860
ContactId: 9bf4420e-2f08-4dc2-a046-b1d7368090dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29510 ms
Total Talk Time (AGENT): 6959 ms
Total Talk Time (CUSTOMER): 17369 ms
Interruptions: 0
Overall Sentiment: AGENT=4, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/9bf4420e-2f08-4dc2-a046-b1d7368090dd_20250515T15:05_UTC.wav
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[CUSTOMER][POSITIVE] That's nice of you.
[AGENT][POSITIVE] Good morning. Thank you.
[AGENT][NEUTRAL] May I help you?
[CUSTOMER][NEUTRAL] Um, Doctor [PII] has an [PII] that day or [PII], um, the [PII], OK.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Not that she's like 2 hours in or something like that.
[AGENT][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Mhm.