AccountId: 011433970860
ContactId: 9bf17fe2-60cc-4b6e-b9f1-fa2783e15e11
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 594580 ms
Total Talk Time (AGENT): 304898 ms
Total Talk Time (CUSTOMER): 169315 ms
Interruptions: 3
Overall Sentiment: AGENT=0.4, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/9bf17fe2-60cc-4b6e-b9f1-fa2783e15e11_20250326T17:52_UTC.wav
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[AGENT][NEUTRAL] I'm gonna start this just.
[CUSTOMER][NEUTRAL] When I started.
[AGENT][NEGATIVE] They have no.
[CUSTOMER][NEUTRAL] Auto when I start they comea Telalo is the same as the posado.
[AGENT][NEUTRAL] Molas.
[CUSTOMER][NEUTRAL] Maybe say what.
[CUSTOMER][NEUTRAL] Oh do you claim quepa some praya.
[AGENT][NEUTRAL] Silaomos uh no secondclamo.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][POSITIVE] I like I like.
[AGENT][POSITIVE] Perfect. uh mepo dea de lomo.
[CUSTOMER][NEUTRAL] I see it says ocho.
[CUSTOMER][NEUTRAL] Quattro. Quattro M A L O.
[AGENT][POSITIVE] Perfect. even when the con performing their telephone or corpolaimacaquetas is connected.
[CUSTOMER][POSITIVE] Esreerrocincote benicinco estes tres rosie.
[AGENT][NEUTRAL] Disinte.
[CUSTOMER][NEUTRAL] Bentino 007.
[AGENT][POSITIVE] OK, in extension receipt perfect.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I know.
[AGENT][NEUTRAL] So the quad.
[AGENT][NEUTRAL] OK, my verification number completely question.
[CUSTOMER][NEUTRAL] [PII] or he says there's the same type.
[AGENT][NEUTRAL] Look.
[CUSTOMER][NEUTRAL] Seguro uno with your quatro say zerodos quadro.
[CUSTOMER][NEUTRAL] M L
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um la uh media number no concor key.
[CUSTOMER][NEUTRAL] They have a moment to.
[AGENT][NEUTRAL] Cerro unochotrose erroscuro.
[AGENT][NEUTRAL] So you know.
[CUSTOMER][NEUTRAL] Not the water.
[AGENT][NEUTRAL] No. The history [PII], OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] No, I'm also let's see, nothing so sad or
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] contractor is the number.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I'm sorry, [PII], OK.
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Cerro uno chose erro dos uno is key.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] As they said all those uno.
[CUSTOMER][NEUTRAL] those on.
[AGENT][NEUTRAL] Mhm, may I repeatmentela feimino.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yes but you say there's the same type.
[AGENT][POSITIVE] Perfect. I see is this.
[AGENT][NEUTRAL] You want to.
[CUSTOMER][NEUTRAL] See on [PII].
[AGENT][NEUTRAL] Uh let me sit up.
[AGENT][NEUTRAL] On the same point.
[CUSTOMER][NEUTRAL] See el toga.
[AGENT][NEUTRAL] On the thing coming.
[AGENT][NEUTRAL] OK, I think the cuatro.
[AGENT][NEUTRAL] want to tell the question.
[CUSTOMER][NEUTRAL] In to [PII] where Quatro Chata says.
[CUSTOMER][NEGATIVE] I applica sciento sin cuenta.
[CUSTOMER][NEUTRAL] APL uh processoincuenta to get a problem that thetaendientelo docientose powermotrocheque or some benefits the house that.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's just better on CT scan I guess.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see an MRI.
[CUSTOMER][NEUTRAL] I see 000.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, look at pastor [PII] has to be in the uh explicas and efficiuss.
[AGENT][NEUTRAL] OK, you're not gonna drink lamo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah la parte so sincuentosazo sique el ella amount sociosincuenta.
[AGENT][NEUTRAL] He's a scientos. They handle coinsurance to sincuente.
[AGENT][NEUTRAL] If I look at loos uh per per perme no it is.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] See is the superal information that the river.
[CUSTOMER][NEUTRAL] And the de Clara.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] See no M Ricardovajo Ilo maistenor Jesus.
[AGENT][NEUTRAL] I mean, so.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Canulano high no.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Can a full anos [PII].
[AGENT][NEUTRAL] And it's a company to see.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] The person get a piece nesto and we had to be the secret bat.
[CUSTOMER][NEUTRAL] No, see, but.
[CUSTOMER][NEUTRAL] See, forget thank go is a guy [PII] no mucholosi.
[AGENT][NEUTRAL] Yes, I understand.
[CUSTOMER][NEUTRAL] See you then.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] That's done too.
[AGENT][NEUTRAL] See, yeah, I see when it's again, once again.
[AGENT][NEUTRAL] But a bus.
[CUSTOMER][NEUTRAL] [PII] [PII] to then.
[AGENT][NEUTRAL] Uh, no, no, no, no, uh, [PII], stay in [PII].
[CUSTOMER][NEUTRAL] Ah, then yeah. I see car in.
[AGENT][NEUTRAL] See, see some like in [PII]. I mean [PII], no.
[CUSTOMER][NEUTRAL] See if I can get them.
[AGENT][NEUTRAL] I Kendall, see, see do me for Kendall I say woofton.
[CUSTOMER][NEUTRAL] OK, when I see glad.
[CUSTOMER][POSITIVE] OK, very cool.
[AGENT][MIXED] OK, but they can, no, no, no, no, no, no, no guys no no no.
[AGENT][NEUTRAL] That's a little [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Um, so that they want to say a couple.
[AGENT][NEUTRAL] Oh, OK, I see. I see, oh.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] And [PII].
[CUSTOMER][NEUTRAL] You hold it.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] I, I take for the Northwest.
[CUSTOMER][NEUTRAL] I I know.
[AGENT][NEUTRAL] See, see, see, no, no more.
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][NEUTRAL] the Broward with the [PII] [PII].
[AGENT][NEUTRAL] No, no, no, [PII] Tobylimazomes.
[CUSTOMER][NEUTRAL] I am OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Says what bueno vamos uh loqueomosa solodivoenviest informationcaserra processada is el rest beneficiborques a fortuna spa.
[CUSTOMER][POSITIVE] Fantastic.
[CUSTOMER][NEUTRAL] Moyo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] No problem.
[AGENT][NEUTRAL] I was, yeah.
[CUSTOMER][NEUTRAL] Teva cuanto.
[AGENT][NEUTRAL] Uh bazo menos unotelara.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Seemazique processes uh er process.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Alright.
[AGENT][NEUTRAL] E1, um.
[AGENT][NEUTRAL] Esso.
[CUSTOMER][NEGATIVE] No, no, that it had me not no.
[AGENT][POSITIVE] Ah, OK, perfect.osis one was uh was [PII].
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] It can.
[CUSTOMER][NEUTRAL] Uh, relaoes uno ma hang in southwest so from my hanging list I think permemovila naa per travajo ok.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] Simp simple. OK, perfect.
[CUSTOMER][POSITIVE] See and properly.
[AGENT][POSITIVE] Excellent.
[AGENT][NEGATIVE] Well, no.
[CUSTOMER][NEUTRAL] Autoa referencio to number yes they they today they.
[AGENT][NEUTRAL] See this is me nombre.
[CUSTOMER][POSITIVE] [PII] yeah you think go interested with that thing.
[AGENT][NEUTRAL] Uh you you went to.
[CUSTOMER][NEUTRAL] It does, yes, bye.