AccountId: 011433970860
ContactId: 9bc030e4-adab-4ad0-83c5-81924d36ab43
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16870 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5552 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/9bc030e4-adab-4ad0-83c5-81924d36ab43_20250602T12:37_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Do
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?