AccountId: 011433970860
ContactId: 9bb57b7f-d689-4238-bc46-390d511dfde4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 282869 ms
Total Talk Time (AGENT): 116908 ms
Total Talk Time (CUSTOMER): 125559 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/9bb57b7f-d689-4238-bc46-390d511dfde4_20250211T16:42_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] We're one of the years I manapeleloloto conquite agusto.
[CUSTOMER][NEUTRAL] Oh latalamolo rea alata is quevina manana systoscopy quelos beneficitina cones dam un momento.
[CUSTOMER][NEUTRAL] But I really don't know that one moment.
[AGENT][NEUTRAL] Tata.
[CUSTOMER][NEUTRAL] So, all right, you do.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] So we've been interested.
[CUSTOMER][NEUTRAL] Right now, yes. OK, when.
[AGENT][NEUTRAL] Mays performing that.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] You see youroquesest thing condoquelutea differentes that's what I'm in the tango cro uno.
[CUSTOMER][NEUTRAL] Say cinco noveiete serosiete and to seque meaning em a le crees I was.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] See prime.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] It they enter the container performing a number of telephone callrelay and cake is connect.
[CUSTOMER][NEUTRAL] Clara queres Rocinco I well no gonna say Daniel rese rocinco odos dossi.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Please.
[AGENT][NEUTRAL] Is there is a direct or you're gonna extension please.
[CUSTOMER][NEUTRAL] I see. My extension is last year the set of those.
[AGENT][NEUTRAL] So the big check it out.
[CUSTOMER][NEUTRAL] Damn it a moment.
[AGENT][NEUTRAL] [PII], tell us again.
[CUSTOMER][NEUTRAL] Please call for me.
[AGENT][NEUTRAL] That's a.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Claro [PII] says the sinui says.
[AGENT][NEUTRAL] Which is in the gas called verification went on the other with the uses to mando para so beneficios here.
[CUSTOMER][NEUTRAL] Core.
[AGENT][POSITIVE] Perfect. I was gonna check on uh feature effective yes the police take you apart del primero deerrados miliino right.
[AGENT][NEUTRAL] Uh, and the Dale called came from [PII] as unficius [PII].
[AGENT][NEGATIVE] They will sales verification is just a disclaimer kill a police.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, but services outpatient of police cover as soon maximal there.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mister.
[AGENT][POSITIVE] Perfect. It's the police a core to maximize it mio [PII] de la persona per services outpatient.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, that's just one momentito see yellow condovaca outpatient tango que cure mecientosano medi meta tenorteliadona cure er copagos coin insurance delusive.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Toretto.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK, Ela office visit tacuerta aparta.
[AGENT][NEUTRAL] As he is.
[CUSTOMER][NEUTRAL] OK. So office PCs are covered.
[AGENT][NEGATIVE] I no.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Oh, OK, excellente when ins to nombraca oh the call is sell it up you [PII] oh.
[AGENT][NEUTRAL] It's all.
[CUSTOMER][NEUTRAL] Yeah, kind of thing. OK, no matter the references area.
[AGENT][NEUTRAL] Mm fechado you mean.
[CUSTOMER][POSITIVE] OK, that's sounds good.
[CUSTOMER][NEUTRAL] OK, yeah, tenaka no first unplaer auto muchisimas gaciastolaaytenga to informac canna esito.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] Any one bye bye.
[AGENT][NEUTRAL] Bye.