AccountId: 011433970860
ContactId: 9b9a4aa2-1048-4153-b9d6-78091754bcbc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3619 ms
Total Talk Time (AGENT): 3619 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/9b9a4aa2-1048-4153-b9d6-78091754bcbc_20241231T13:13_UTC.wav
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[AGENT][NEUTRAL] And thank you for calling APL. This is [PII]. How can I help you?