AccountId: 011433970860
ContactId: 9b9a213d-c032-45ae-93ee-2ebb8034e52e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 318459 ms
Total Talk Time (AGENT): 102043 ms
Total Talk Time (CUSTOMER): 82421 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/9b9a213d-c032-45ae-93ee-2ebb8034e52e_20250603T17:12_UTC.wav
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[AGENT][POSITIVE] In one of the years but I'm gonna set this gusto.
[CUSTOMER][NEGATIVE] Do you wanna start there my number's breaking here myself.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See me um.
[CUSTOMER][NEUTRAL] Tenguapolisa con la companer residiota.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] This is the biggest information but a presental by this diagnostic.
[AGENT][NEUTRAL] And the forums and contra.
[AGENT][NEUTRAL] In the system.
[CUSTOMER][NEUTRAL] Seeininconverote cuatro cinco cero rosin.
[AGENT][NEUTRAL] 4.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Contrega so
[AGENT][NEUTRAL] Information permit.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] She sing telephone.
[CUSTOMER][NEUTRAL] Says bendina sayioninco qua quatoiete west bedio courtre uh concise cincoosa then you knowinco.
[AGENT][NEUTRAL] Mucha gracias is the inner core electronical uh proportion sip and bile unaopia virtusuarta correo.
[CUSTOMER][POSITIVE] I see perfecto Belkkieleca igrega ese.
[CUSTOMER][NEUTRAL] Theiramente [PII].
[CUSTOMER][NEUTRAL] [PII] By [PII].
[AGENT][NEUTRAL] Grega Oda.
[CUSTOMER][NEUTRAL] [PII] E [PII]
[AGENT][POSITIVE] Perfect permit and we use er era ar.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] no correo.
[AGENT][NEUTRAL] To travahado and um uh rea the last person in a group into sesa comosebanermb and la sarin fila dear.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In Camino orjaquesereosuge.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] That we've done.
[AGENT][NEUTRAL] Yeah just to redo jalivio de la trojeta leba informato pedeefe alcorreoque [PII] to come.
[AGENT][NEUTRAL] [PII] [PII].
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] [PII] ele [PII] igrega ese.
[CUSTOMER][NEUTRAL] Irea
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I get the check.
[CUSTOMER][NEUTRAL] OK, that's a moment.
[AGENT][NEUTRAL] Sioveos.
[CUSTOMER][NEUTRAL] I see, I get that.
[CUSTOMER][POSITIVE] Yeah yeah yeah you go.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEGATIVE] Very fatal.
[CUSTOMER][NEUTRAL] No, [PII] told them which is in my rasa for attention I'm not really that.
[AGENT][NEUTRAL] In.
[CUSTOMER][POSITIVE] Gracias I was at abulo.