AccountId: 011433970860
ContactId: 9b713689-33c0-42c4-92b0-bcc024657e1b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14449 ms
Total Talk Time (AGENT): 4330 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/9b713689-33c0-42c4-92b0-bcc024657e1b_20250519T21:24_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?