AccountId: 011433970860
ContactId: 9b079d7e-2a0c-4762-8a5a-dcac6c4b77b8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 321920 ms
Total Talk Time (AGENT): 153196 ms
Total Talk Time (CUSTOMER): 129476 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/9b079d7e-2a0c-4762-8a5a-dcac6c4b77b8_20250304T14:20_UTC.wav
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[AGENT][NEUTRAL] It has just been in my American public life.minore Monica.
[CUSTOMER][NEUTRAL] See yams.
[AGENT][NEUTRAL] OK, sunerapolisa.
[CUSTOMER][NEUTRAL] Group number
[AGENT][NEUTRAL] No, numerals abajo is the outpatient certificate in a numerals.
[CUSTOMER][NEUTRAL] Outpatient benefit certificate quadra.
[CUSTOMER][NEGATIVE] Cinco cinco erro venticuadro M L Ocho.
[AGENT][NEUTRAL] It's a telephone.
[CUSTOMER][NEUTRAL] Theosoain sincuenta chores.
[AGENT][NEUTRAL] In my car to simento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Marzo mio eso taocho.
[AGENT][NEUTRAL] In directionic or electronic or per hour.
[CUSTOMER][NEUTRAL] Piento encuenta you know reente southwest res terra.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Trendrecientino electronics brand.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] Gracias mejoqueosmos.
[CUSTOMER][NEGATIVE] See reclamodorelajeta deters in in the alcoda.
[AGENT][NEUTRAL] Um, sabela fecha deerio.
[CUSTOMER][NEUTRAL] See Una de la Fecha is a Lucio friend.
[CUSTOMER][NEUTRAL] Uh, I think.
[AGENT][NEUTRAL] Yes, so I said I stay there.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See but I mean so.
[CUSTOMER][NEUTRAL] Then on uh on the cure.
[CUSTOMER][NEUTRAL] It's a that.
[AGENT][NEUTRAL] Gettiervio era consulta or um
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] OK, porquequino nomos recire clamo para um, there's a quetine la poli and endos in cuatro.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] So is the puede yamalleos irrecordaesque seguromosear ESM is mono de polio loostra de laartaro de stas paque mandela reclamacion ostequera la reclamac sets crivi enosa pajina de Apeli in mandaos um no one said esoscuosel no necessario loqueneesitamoses la factura de taada connos dinosticos.
[AGENT][NEUTRAL] Taitamolaopia mhm.
[CUSTOMER][NEUTRAL] You know you know you know pengooloqueloqueoala.
[AGENT][NEUTRAL] See, and
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sentosa mhm sodos see no importa cannotenoscuos avesisseguroario no micounsytelesiama recuerda quetinel seguroario eolouste.
[CUSTOMER][NEUTRAL] Monica.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, la la sequeos and miss no.
[AGENT][NEUTRAL] It's a.
[AGENT][NEUTRAL] See, uh-huh, sees no no claacion not to be stelesaola facturrataya conel diagnostico.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh, I see, um, it is onlyica manera mhm.
[CUSTOMER][NEGATIVE] And they said no no.
[AGENT][NEUTRAL] Noor mosque la la reclaacion isoloin to er.
[CUSTOMER][NEGATIVE] OK, la reclamacion para quemocalalala secure and publicsunto con.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Si semismo or electronic osseed and sebareist yeah yes on the pos to be la las photo de losos so banesitalla factura de tayada con los dinosticos ittamila colo que pasose pri Marios my explicca the beneficios initamolooocumentos.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, si la reclamacion los pagolas and austela la el pagual a ficina del medico, um, pero yo recomendo queleameospaqueos and car serete.
[CUSTOMER][POSITIVE] OK, sorry gracias.
[AGENT][NEUTRAL] Ciaci American publicly.
[CUSTOMER][NEUTRAL] Its ella cosajos el secure um [PII] a lot.
[AGENT][NEUTRAL] Claire starts it mhm.
[CUSTOMER][NEUTRAL] OK, OK, sorry, OK, Gracia.
[AGENT][NEUTRAL] See you by [PII] Bye-bye.
[CUSTOMER][NEUTRAL] OK, yeah.