AccountId: 011433970860
ContactId: 9adb2b3f-3174-46f0-8352-f5b0230c77e1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10229 ms
Total Talk Time (AGENT): 5579 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/9adb2b3f-3174-46f0-8352-f5b0230c77e1_20250613T13:47_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.