AccountId: 011433970860
ContactId: 9acbc76c-7f85-4c00-8b39-3bd32bf48314
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20700 ms
Total Talk Time (AGENT): 7551 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/9acbc76c-7f85-4c00-8b39-3bd32bf48314_20250617T22:56_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?