AccountId: 011433970860
ContactId: 9aca1174-971d-4872-8781-ecbd4db14f45
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 600210 ms
Total Talk Time (AGENT): 335395 ms
Total Talk Time (CUSTOMER): 289727 ms
Interruptions: 9
Overall Sentiment: AGENT=-0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/9aca1174-971d-4872-8781-ecbd4db14f45_20250429T15:35_UTC.wav
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[AGENT][NEUTRAL] We wanted the recipe gusta.
[CUSTOMER][NEUTRAL] See, when I started the mere salvabayanyanbaladares.
[CUSTOMER][NEUTRAL] Um, islando and referencia pele unna cartado.
[CUSTOMER][NEUTRAL] OK they was it for no nepodina you are.
[AGENT][NEUTRAL] OK, sino for the cirwales no matter the police are gonna pay it.
[CUSTOMER][NEUTRAL] Cerrodos quarantine water Sea sin of water.
[AGENT][NEUTRAL] 4.
[CUSTOMER][NEUTRAL] OK, some barrias barrias carpa came on that rose.
[CUSTOMER][NEUTRAL] They peronodos quaticuatrota sat somebody as perobuo is a primera in in in punto.
[AGENT][NEUTRAL] In the end the cir et.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Sirocinco Sierro Minnointo siete Uno.
[AGENT][NEUTRAL] Is it you know where is?
[CUSTOMER][NEUTRAL] [PII] and telenocho says say say stress quatro quatro unore.
[AGENT][NEUTRAL] You know democracy electronic sociosa.
[CUSTOMER][NEUTRAL] Mm, but yeah that is [PII].
[AGENT][POSITIVE] Which is a gracious for confirmizing information vamosques revistaporia.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Poria verificarna cartas queerravido and alguna deas er leapparel claim number roqueta aparta superioriquierda.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Ohito is a policy number.
[CUSTOMER][NEUTRAL] Are you know it sale all this.
[AGENT][NEUTRAL] No, no, no, and apartao er lagocommo claim number.
[CUSTOMER][NEUTRAL] By, uh.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] One referent.
[AGENT][NEUTRAL] No, sor.
[CUSTOMER][NEUTRAL] No, a claim number because, yeah, yeah, yeah, yeah, yellow yellowing rein this in.
[AGENT][NEUTRAL] Be to this, OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I'm sorry, that's the check is.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Us your assistance and a fete de Ju delosi cuatro.
[AGENT][NEUTRAL] I mean for cancer.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] Steel it out.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] 229.
[CUSTOMER][NEUTRAL] Oh, they see the concept of strainer um a bus in aparlao pasado de lao posado.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] See the Junio de la pasa.
[CUSTOMER][NEGATIVE] She, she, she [PII].
[AGENT][NEUTRAL] A
[AGENT][NEUTRAL] And the yeah.
[CUSTOMER][POSITIVE] Here we go, but look, I love.
[AGENT][NEUTRAL] See, you know, like men uh para paraestocervicios.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Just, justly sore.
[AGENT][NEUTRAL] Luquelo scient remoremos incompletoque pueda pagalos beneficioscu lo queso necessitamosantel build the doctor conformacion queos and bien juntoleliasa beneficios de seguro principal quenos so cuanto de la part.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] The fortunament the clamobilobieroner incompleto estamos esperando likesplicasion the beneficiosikeloque pasa caves re clamole informamotanto al provedor asumeddio comote de quere clamo de residio cerreviso econo de queneesita mosestipo informacion.
[CUSTOMER][NEUTRAL] She
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Espoocudo to carta de vida que mucha yes alreer is more problem being in uh been an information in complete.
[AGENT][NEUTRAL] Iso esque neor part.
[CUSTOMER][NEUTRAL] Oh wait you know.
[AGENT][NEGATIVE] For an ester lame resinconave dosero unoueve being incompletant to estamos estamos the handles saberquebeque don numerosa unnumodos.
[CUSTOMER][NEUTRAL] See
[AGENT][NEGATIVE] uno que est to stela description que esto es un duplicadojado est clamo de la mima for sin for que solicitor or nos and likes in the benefici tambien.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes, and pale.
[AGENT][NEUTRAL] [PII] poravor his sister recient tartas the candelesaberqueerformac completeta que por favors and being a rela.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] CASmotibula is stembi or no lore and to poo clay up the estopion and is a casus state andriaquimbianos esa explicas the beneficius.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] She
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] OK can you get a mean to me that here I put no look at the correspond he told me nothing now no problem.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[AGENT][MIXED] Plan to see there's a fortunament but no no no pomo prose clases demo as complete.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] It's a look see.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Well no I mean yeah you know.
[AGENT][NEUTRAL] Creole is yes.
[AGENT][NEUTRAL] but it's.
[CUSTOMER][NEUTRAL] The metros you MRI you toso I mean to somevies.
[AGENT][NEGATIVE] Plaroment you know you lamentedesque que pornos and vien informacion que la via solicitamente.
[CUSTOMER][NEUTRAL] And she
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] or no quesote jama segu principal lepi de lelias the beneficios de esia delia ailela fea de servient to foollica beneficio de ed paraeso gas and toses unabescusolo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Cloquetato see mhm see.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][POSITIVE] OK, you're studying mucha gracia. OK, well gracia. OK.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEUTRAL] Mirala premier he say no saying he say yeah this the mess you to see a pero practicament pero where the emergeno unbraso unbraso so local oral.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes so if you have any
[CUSTOMER][NEUTRAL] We don't have the pago copago with emergena no queue it no nothing no tany but I only my and don't say hmm er query you go beatin' go powers in cuenta ok but uh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Clark.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Papa or the coal is seguroo the tees and metas it doesn't say don't know the biosque very wary.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La.
[AGENT][NEGATIVE] No, no.
[AGENT][NEUTRAL] See, like a person you know no no no to reclamoer momentoque she said this she said this queer lamargen to what this is er.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nurla
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cacido semanaharas.
[CUSTOMER][NEUTRAL] quince quinceeria.
[AGENT][NEUTRAL] Los loremolos Los Seguro Principalso Seguro principal.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Aos polo poquito masti and popo a process lamipala part depo de que haganiso lebana mandal informacion logolosan nonlo mandara no sotros but I can process the quepodemo claro gas les urge.
[CUSTOMER][NEUTRAL] Well,
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Uh-huh. See.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh, seriously.
[CUSTOMER][NEGATIVE] Uh-huh. Oh, OK, but I don't trust you.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Into says you you still in command.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][POSITIVE] She is studying the lady to see no problem with us OK, mucha gra to Madera, OK.
[AGENT][NEUTRAL] T.
[CUSTOMER][NEUTRAL] Gracia.
[CUSTOMER][NEGATIVE] No, no, studying for our solo. I'm starving.
[CUSTOMER][NEUTRAL] OK, wait.
[AGENT][NEUTRAL] Bye.