AccountId: 011433970860
ContactId: 9ab1fda5-bcf5-4f20-9ffe-5137a00c9460
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 585010 ms
Total Talk Time (AGENT): 330665 ms
Total Talk Time (CUSTOMER): 116912 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/9ab1fda5-bcf5-4f20-9ffe-5137a00c9460_20250508T15:50_UTC.wav
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[AGENT][POSITIVE] We one of the uh gusto.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Con [PII] via.
[AGENT][NEUTRAL] When does he come on the way.
[CUSTOMER][NEUTRAL] It's the que roque de la sebuza de los delo ah dental ierrasaber queme curetauranza.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Cob Rica?
[AGENT][NEUTRAL] The in the lia de que apele.
[CUSTOMER][NEUTRAL] Eero say uno or what I say.
[AGENT][NEUTRAL] We.
[AGENT][NEUTRAL] Permejoserrodoseunoguarento Chantees.
[CUSTOMER][NEUTRAL] No, or what I say.
[AGENT][POSITIVE] Well done.
[AGENT][NEUTRAL] OK. uh So nombre [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So you can telephone polio.
[CUSTOMER][NEUTRAL] OK, sayerrado Cinco de histe noventaiocho feen as pimiento Bega wastolo el cuatro irreserve er firmori Phoenix Ariana cheer.
[AGENT][MIXED] OK, bamosamenteor permit menulamentefe assento.
[CUSTOMER][NEUTRAL] L
[CUSTOMER][NEUTRAL] Helve you go to those milk cuatro.
[AGENT][NEUTRAL] I was 2 says los M cuatro.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The direction is seor uh canales.
[CUSTOMER][NEUTRAL] Uh, Bettido erro veer modisona I change this called er face.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Cerrado [PII].
[AGENT][NEUTRAL] One democracy and this a canales per import er el corre electronica socia.
[CUSTOMER][NEUTRAL] Coma.
[AGENT][NEUTRAL] Use electronico el include information er sella polia electronic information.
[CUSTOMER][NEUTRAL] Buenosinic conqueslaco achi canales arovai club puntacon.
[AGENT][POSITIVE] Perfect. and system, uh, senior one and the other is to stay on the beneficio police celebrate that correct.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Perfect. Ole informallosient canales estapolisa es un seguro dental is on segurolimi dental quelebrinda er erviciosocovertura para cervicios dentales.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The way in the lab.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] Yeah man.
[CUSTOMER][NEUTRAL] OK. OK, no see.
[AGENT][NEUTRAL] See leva le keleboyaar um unlos benefisquelale kubreos and the cello devoquesto solo una verification the covertu aria it is a disclaimer quela polia.
[AGENT][NEUTRAL] A policeallerida una cover to man.
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] Plos.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No one of the natura.
[AGENT][NEUTRAL] Celerio or canales la unicaturacute appelle is the momento de la teguso es una covertura dental.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ostava esperanto.
[CUSTOMER][NEGATIVE] No, estabian like.
[CUSTOMER][NEUTRAL] cure.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] That we have this information.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Or ramismoer perfectuda astro maxima quizolare alao.
[AGENT][NEGATIVE] Esta politi the illes incuenta resor person.
[AGENT][NEUTRAL] La la pole reservi preventsunciento loques.
[AGENT][NEUTRAL] Erafias or FMX is the cuogenaorciento gauss basicosegasus de restauracion basica son cuvitos and noogena porciento de lo questa permitidojalapolisa.
[AGENT][NEUTRAL] Um, entrelos vicios mas for cuentes estanlas prophylaxis Olympiasas la coles cuvierta unave cadase messes examined rales on cuberto doscadalose messes.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] A servisio quesomo by quenafi escuvito unaveca doseesese tenemosotrostradigrafias e panoramicos quescuvierto uno carraincoanos.
[AGENT][NEUTRAL] Estapolia no cure uh unobri the beneficio para cervicios um orthodons the orthodontia.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] respect.
[CUSTOMER][NEUTRAL] Osa mecurelia in radio graph.
[AGENT][NEUTRAL] See, it a miendabes basicas tapoliapoatalita.
[CUSTOMER][NEUTRAL] Real basque.
[AGENT][NEUTRAL] Rossica las cuesuste necesita lo algu and paste.
[AGENT][NEUTRAL] Uh alguna cars queues in embargo.
[AGENT][NEUTRAL] Basicillai.
[AGENT][NEUTRAL] No quelo caso una.
[AGENT][NEUTRAL] Unooncia
[AGENT][NEUTRAL] Esseria camo basi contoseses noser.
[AGENT][NEUTRAL] Coronas basa.
[CUSTOMER][NEUTRAL] 00 yeah.
[AGENT][NEUTRAL] Estruction is basicas eso conocio uh er stila hoststapoliacomo unservisio basico.
[CUSTOMER][NEUTRAL] What's that?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, I can if I call it ta is the er tapao demolao.
[AGENT][NEUTRAL] See spricuando er este bajo er loquelapolia sipulacommobasico serio vasico.
[CUSTOMER][POSITIVE] Oh if loque or it's a good.
[AGENT][NEUTRAL] La pole cure zola salano paraservicios and tales.
[AGENT][NEUTRAL] The pen geno el el doctor er decia cover con respecto esoservicios is bassadoneos commolapoliaba proportional os beneficios.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Because I solo solo bonaiquero queernaitan so solo boy.
[AGENT][NEUTRAL] communic rease communique of medico primero de latino Napolia dental quetenesio particippa bajo la rede carrington.
[AGENT][NEUTRAL] Um, halos mediosana and Suaria Cus particippa whores para lean proportionalos des cuentos er illa promoionesque particip paralos me and bros de de tipo the
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] They were formal informal senor canalesque uh uni and nolograss and contrano medicalque partic the character detasteuerlos beneficios de bajo er por partella polia salloquecuenta de que el el doctoral colossa no abrechemington Oviamente no rescia precious especiales parados me and bro de la red.
[AGENT][NEUTRAL] I pole.
[CUSTOMER][NEGATIVE] No sorry.
[CUSTOMER][POSITIVE] It's gracias.
[AGENT][NEUTRAL] and.
[CUSTOMER][NEUTRAL] Got you. Bye.